Ramona Adams
@ramonaadams
I verify coverage, secure authorizations, and guide patients through complex healthcare access processes.
United StatesWhat I'm looking for
At the University of Vermont Medical Center, I manage 80+ inbound patient calls daily, resolve insurance questions, register patients in Epic, and coordinate with providers, carriers, and clinical teams. I bring 15+ years of healthcare administrative experience supporting eligibility, benefits, authorizations, referrals, claims, and revenue cycle workflows.
Previously at Weill Cornell Medicine, I managed approximately 75 prior authorization requests each day with a 95% approval rate while supporting appeals, denials, surgical scheduling, and specialty services. I’m committed to compassionate communication, accurate documentation, HIPAA compliance, and helping patients navigate stressful healthcare processes.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
University of Vermont Medical Center
Aug 2023 - Present (3 years)
Manage 80+ inbound patient calls daily while resolving insurance-related inquiries and patient concerns. Register patients and accurately document demographic, insurance, and medical information in Epic.
Change Order Representative
Aveanna Healthcare
Aug 2022 - Aug 2023 (1 year)
Verified insurance coverage, benefits, eligibility, and authorization requirements. Submitted and tracked authorization requests to prevent delays in patient care.
Senior Medical Secretary / Patient Care Coordinator
Weill Cornell Medicine
Mar 2018 - Aug 2021 (3 years 5 months)
Managed approximately 75 prior authorization requests daily with a 95% approval rate. Verified eligibility, benefits, coverage limitations, and payer requirements.
Surgical Coordinator / Senior Medical Secretary
Weill Cornell Affiliates
Jul 2016 - Mar 2018 (1 year 8 months)
Obtained insurance authorizations and approvals for procedures and testing. Verified patient eligibility and benefits.
Administrative Assistant
Adirondack Oral & Maxillofacial Surgery
Jun 2014 - Jun 2016 (2 years)
Managed patient scheduling, insurance verification, and collections. Supported accounts receivable and patient account management.
Medical Assistant / Receptionist
NewYork-Presbyterian / Lower Manhattan Hospital
Oct 2006 - Jul 2008 (1 year 9 months)
Performed patient registration, insurance verification, and referral coordination.
Education
Degrees, certifications, and relevant coursework
Allen School
Certificate, Medical Assisting
Completed a Medical Assistant Certificate program at Allen School.
Martin Luther King High School
High School Diploma, General Studies
Earned a High School Diploma from Martin Luther King High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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