Imelda del Mundo

Served as Lead Trainee ensuring seamless electoral processing, achieving the county's second-highest voter turnout. Established procedures for equipment setup and managed voter check-in while facilitating communication for Limited English Proficient voters.

Participated in Agile and Scrum meetings, enhancing QA processes and methodologies. Developed comprehensive test plans and executed various testing types to ensure software reliability, while documenting test cases and results.

Worked as a Medical Device Assembler, focusing on quality standards and efficient manufacturing processes.

Conducted housing investigations to identify potential fair housing violations. Assisted in evaluating compliance with Fair Housing Laws and reported findings for further analysis.

Built relationships with community members to enhance outreach efforts for COVID-19 vaccine appointments. Engaged with local communities to promote awareness and support for initiatives.

Provided customer service support for the COVID-19 rental assistance program, performing data entry and translating call scripts to enhance accessibility for Limited English Proficient applicants.

Reviewed ballots flagged during scanning to identify discrepancies and verify accuracy, ensuring compliance with election procedures before final processing.

Taught English as a Second Language, developing lesson plans and facilitating language acquisition for students.

Facilitated language communication for the Limited English Proficient community in various settings, including medical, customer service, and education.

Completed a program in Software QA Testing, gaining skills in designing and executing test plans, performing various types of testing, and improving software quality.

Completed a Bachelor of Fine Arts with a major in Advertising Design, focusing on creative design principles, visual communication, and advertising strategies.