Sara Cvetkovska
@saracvetkovska
Detail-oriented operations coordinator with expertise in logistics management.
North MacedoniaWhat I'm looking for
As an Operations Coordinator at Agile Pro Solutions, I excel in managing logistics and ensuring seamless communication between customers and account managers. My role involves addressing shipment issues, scheduling appointments, and maintaining accurate records in our database. I thrive in fast-paced environments and prioritize building strong business relationships.
Previously, I served as a Logistics Coordinator, where I utilized tracking platforms to monitor shipments and collaborated with various stakeholders to resolve issues efficiently. My experience as a Customer Support Specialist at MTEL honed my skills in customer service and technical support, allowing me to effectively address user needs and enhance their experience with our services.
With certifications in soft skills and corporate social responsibility, I am committed to continuous learning and professional growth. I am eager to leverage my skills in a challenging new role that values teamwork and innovation.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
Agile Pro Solutions
May 2023 - Mar 2025 (1 year 10 months)
Ensured efficient movement of goods and materials by utilizing tracking platforms like FourKites and MacroPoint for real-time shipment monitoring. Maintained constant communication with stakeholders including account managers, brokers, and carriers to ensure timely updates and resolve operational issues.
Customer Support Specialist
MTEL
Nov 2021 - May 2023 (1 year 6 months)
Presented telecommunication services and products, effectively handling customer complaints and providing technical support for service and equipment functionality. Identified customer needs, maintained communication via email and social media, and managed customer data using multi-base CRM systems and spreadsheets.
Operations Coordinator
Agile Pro Solutions
Mar 2025 - Present (4 months)
Managed direct customer communication for shipment issues and status updates, fostering strong business relationships through weekly meetings. Coordinated loading/unloading appointments using portals like Transporeon, Transplace, and BluJay, while accurately entering shipment data and resolving billing discrepancies.
Logistic Administrator
Taskforce BPO
Jun 2021 - Nov 2021 (5 months)
Administered logistics operations by observing factory activities and maintaining daily communication with drivers and warehouse staff via intercom and radio. Organized and cataloged inventory, scheduled shipments, and managed goods recording in base systems, resolving issues with lost or damaged items and preparing bi-hourly Excel reports.
Education
Degrees, certifications, and relevant coursework
Unknown
No education details were provided in the input. Please provide details about your educational background to generate a summary.
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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