Looking for a job

Melina Chibli

@melinachibli

Message

I resolve health insurance provider inquiries with empathy, accuracy, and HIPAA-compliant service.

United States

Message

What I'm looking for

I'm seeking a customer service role in a health insurance company where I can use communication, empathy, and problem-solving to resolve member inquiries, explain policy benefits clearly, and support a positive client experience in a fast-paced, compliance-focused environment.

At Results CX for Horizon BCBS, I respond to healthcare provider inquiries about claims, eligibility, benefits, and payments. I resolve issues efficiently while following HIPAA and company policies.

I document interactions accurately, collaborate with internal teams, and work toward quality, responsiveness, and provider-satisfaction goals. My background also includes high-volume dispatch and guest support at Disney Resort.

Previously, I led marketing for Mindful Design Space and managed accounting functions for Creative Collaboration, LLC. I bring communication, problem-solving, multilingual support in English, Spanish, and Arabic, and a strong focus on clear customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Provider Customer Service Rep

Current

Results CX for Horizon BCBS

Jan 2022 - Present (4 years 9 months)

Respond to healthcare provider inquiries regarding claims, eligibility, benefits, and payments. Resolve issues efficiently while ensuring compliance with HIPAA and company policies.

Avaya Facets PEGA Cotiviti HIPAA Claims Processing Insurance EOBs Billing Coding ICD 10 CPT Data Entry High Call Volume Experience Conflict Resolution Customer Retention Customer Satisfaction Microsoft Office

Marketing Manager

Mindful Design Space

Jan 2020 - Dec 2022 (2 years 11 months)

Develop and execute marketing strategies to promote the firm's architectural services and brand identity. Manage proposals, RFP responses, and project presentations.

Marketing Digital Marketing Social Media Content Creation Proposals RFP project presentation

HVAC Assembler

Daikin

Jan 2019 - Dec 2020 (1 year 11 months)

Assemble HVAC units and components according to blueprints and specifications. Operate hand and power tools safely, perform quality checks, and ensure products meet manufacturing standards.

HVAC Assembly Blueprint Reading Hand Tools Power Tools Quality Checks

Accountant

Creative Collaboration, LLC

Jan 2018 - Dec 2019 (1 year 11 months)

Manage all accounting functions including budgeting, invoicing, payroll, and financial reporting.

Accounting Budgeting Invoicing Payroll Financial Reporting

Resort Dispatcher

Disney Resort

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinate and dispatch transportation, maintenance, and guest service requests across the resort. Monitor communication systems, prioritize calls, and ensure timely response by field teams.

Dispatch Communication Systems Prioritization Record keeping Customer Service