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Shawntell Fairchild

@shawntellfairchild

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Results-driven customer service and administrative professional with 5+ years experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a results-driven customer service and administrative professional with over 5 years of experience in call center operations, leadership, and recruitment. My expertise lies in enhancing customer satisfaction, training high-performing teams, and optimizing workflows. I am proficient in CRM systems, data entry, and conflict resolution, dedicated to delivering high-quality service and building strong client relationships.

In my recent role as a Talent Management Recruiter at Cross Country Healthcare, I managed full recruitment cycles, improving candidate retention and satisfaction. I expanded our talent pool through targeted social media strategies and streamlined evaluations, which significantly improved our time-to-hire and team performance. My ability to use data analytics to enhance sourcing and placement quality has been a key factor in building partnerships with healthcare organizations to support their hiring needs.

Previously, as a Call Center Lead at FH CANN, I led a team of over 10 representatives, managing more than 500 weekly customer inquiries. I trained new hires and boosted productivity by 19%, while also implementing customer feedback strategies that reduced escalations and improved overall satisfaction. My diverse experience in customer service, recruitment, and emergency response has equipped me with a unique skill set that I am eager to bring to my next role.

Experience

Work history, roles, and key accomplishments

Talent Management Recruiter

Cross Country Healthcare

Jan 2023 - May 2024 (1 year 4 months)

Managed full recruitment cycles, significantly improving candidate retention and satisfaction. Expanded the talent pool through targeted social media strategies and streamlined evaluations to enhance time-to-hire and team performance.

Recruitment Talent Acquisition Social Media Marketing Data Analytics Candidate Sourcing

Call Center Lead

FH CANN

Jan 2022 - Jan 2023 (1 year)

Led a team of over 10 representatives, managing more than 500 weekly customer inquiries. Trained new hires and implemented customer feedback strategies, boosting productivity by 19% and reducing response time by 29%.

Call Center Operations Team Leadership Customer Service Coaching Conflict Resolution Performance Management

Customer Service Lead / Assistant Manager

Planet Fitness

Jan 2014 - May 2019 (5 years 4 months)

Led front desk operations, significantly increasing member retention by 25% and improving overall operational efficiency. Managed a team of over 15 individuals, handling scheduling, inventory, and ensuring high member satisfaction.

Customer Service Team Management Operations Management Scheduling

Paramedic

Elite Ambulance

Jan 2014 - Jan 2019 (5 years)

Responded to emergency calls, ensuring patient safety and strict adherence to protocols while delivering critical life-saving interventions. Coordinated patient care with healthcare teams and optimized transport operations, improving dispatch communication for faster emergency response.

Patient Safety Pre Hospital Care

Emergency Room Technician

Mercy Hospital

May 2019 - Present (6 years)

Supported emergency procedures, ensuring timely and safe patient care while maintaining accurate medical records and vital signs. Collaborated with medical staff to streamline patient flow and triage, implementing inventory protocols for emergency readiness.

Patient Care Triage Inventory Management Vital Signs

Education

Degrees, certifications, and relevant coursework

South College

Bachelor of Science in Nursing, Nursing

Currently pursuing a comprehensive curriculum focused on patient care, medical procedures, and healthcare ethics. Gaining practical skills in clinical settings and theoretical knowledge in various medical disciplines.