Melany van der Merwe
@melanyvandermerwe
I grow client portfolios through consultative SaaS account management, retention, upselling, and cross-selling.
South AfricaWhat I'm looking for
At CompuGroup Medical SA, I own and grow healthcare SaaS accounts, maintaining a 98% client retention rate while exceeding portfolio expansion targets. I guide GP practices, hospitals, and specialist rooms from onboarding through full digital integration.
I've built businesses and teams from the ground up, scaling Melco Property Management from zero to 400+ units and leading a team of 20. I also doubled Kind2Hearing branch sales within six months through territory expansion and relationship-building.
I'm warm, energetic, and deeply consultative: I listen first, act decisively, and focus on outcomes that matter to clients, their patients, and their teams.
Experience
Work history, roles, and key accomplishments
Customer Account Manager
CompuGroup Medical SA
Jul 2024 - Present (2 years 2 months)
Owns and grows a portfolio of healthcare accounts, maintaining a 98% client retention rate and exceeding portfolio expansion targets. Drives SaaS product adoption and identifies upsell and cross-sell opportunities.
Education
Degrees, certifications, and relevant coursework
Damelin Management
Certificate in Sales & Marketing, Sales & Marketing
Grade: 1st Class
Completed a Certificate in Sales & Marketing with first-class distinction.
CTU Training Solutions
Diploma in Business Accounting, Business Accounting
Completed a Diploma in Business Accounting.
IEASA Training Centre
NQF 5 Real Estate Masters, Real Estate
Completed NQF 5 Real Estate Masters and multiple IEASA specialist courses.
MEGRO
SETA-Accredited Facilitator & Assessor, Real Estate
Completed SETA-accredited Facilitator & Assessor training in Real Estate.
The Global Equipping Centre
Executive Coaching Programme, Executive Coaching
Completed a 3-year Executive Coaching Programme.
Trevor Gaw Training Academy
International Real Estate Sales Mastery, Real Estate Sales
Completed a 3-year International Real Estate Sales Mastery programme.
New Leaf Training Academy
Time Management & Productivity, Time Management & Productivity
Completed training in Time Management & Productivity.
TPN
TPN Credit Bureau & Rental Bookkeeping, Rental Bookkeeping
Completed TPN Credit Bureau & Rental Bookkeeping training.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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