Open to opportunities

Melani moyo

@melanimoyo

Message

Customer support specialist focused on creator-economy platforms.

South Africa

Message

What I'm looking for

I seek remote roles supporting digital subscription or creator platforms where I can resolve payments, onboarding, and access issues, work cross-functionally on escalations, and contribute to strong customer retention in a collaborative, fast-paced environment.

I am a customer support specialist with hands-on experience supporting users and creators on digital subscription platforms, focused on clear written communication and fast problem resolution.

I have been the first point of contact for users and creators, resolving payment failures, refunds, chargebacks, payout delays, and assisting with onboarding, account recovery, and access issues while escalating complex cases through structured workflows.

I work effectively in high-pressure live chat and ticket environments, using Intercom-style chat systems, Slack, ticketing systems, and payment platforms, and I am available for fully remote roles with rotating shifts including nights and weekends.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Melani Moyo

Jan 2022 - Present (4 years)

First point of contact for users and creators on digital subscription platforms; resolved payment failures, refunds, chargebacks and payout delays while handling onboarding, account recovery and escalations to improve resolution speed and satisfaction.