Open to opportunities

Melanie Lopez

@melanielopez1

Message

Motivated bilingual customer service professional with optical reception and technician experience.

United States

Message

What I'm looking for

I seek a customer-facing role where I can apply my optical reception/technician skills, bilingual communication, and multitasking in a collaborative, service-oriented team.

I am a motivated, detail-oriented customer service professional with hands-on experience in optical reception and technician duties and a strong record in high-volume retail and food service roles.

In my current role at Best Contacts and Eyeglasses, I schedule and manage patient appointments, verify insurance eligibility, process claims, explain coverage, answer phones, check patients in, and assist with pre-testing and measurements to ensure smooth patient experiences.

Previously, I prepared and served beverages while maintaining food safety and transaction accuracy at Fat Straws Boba and Mochi Donuts, and I supported store operations as a sales associate and cashier, operating POS systems and handling stocking and customer assistance.

I am bilingual in Spanish and English, focused on delivering exceptional customer service, accuracy in data entry and claims work, and effective multitasking in fast-paced settings—eager to contribute these strengths to a customer-centered team.

Experience

Work history, roles, and key accomplishments

Current

Optical Receptionist

Current

Best Contacts and Eyeglasses

Aug 2024 - Present (1 year 4 months)

Scheduled and managed patient appointments, verified insurance eligibility and processed claims, and assisted with pre-testing and measurements to ensure a seamless patient experience in a high-volume optical office.

Scheduling Insurance Verification Claims Processing Customer Service Data Entry Patient Check In Measurement

Current

Optical Technician

Current

America’s Best Contacts and Eyeglasses

Aug 2023 - Present (2 years 4 months)

Performed hands-on optical technician duties including pre-testing and measurements to prepare patients for exams and supported front-desk operations to improve clinic throughput and patient satisfaction.

Customer Service Data Entry Insurance Verification

Barista

Fat Straws Boba and Mochi Donuts

Jul 2022 - Oct 2024 (2 years 3 months)

Prepared and served beverages consistently while maintaining a clean workspace, handled cash and card transactions accurately, and delivered friendly service during high-volume periods.

Cash Handling Food Safety Customer Service Time Management

Sales Associate

Mochi Donuts

Jan 2021 - Jan 2024 (3 years)

Operated POS systems to process transactions, supported store operations including stocking and sizing, and assisted customers to maintain smooth daily retail service.

Cash Handling Stocking Customer Service Sales Problem Solving Communication