Open to opportunities

Samantha Adviento

@samanthaadviento

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Dedicated scheduling coordinator with expertise in care management.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and allows me to enhance client care through effective scheduling and coordination.

I am a committed scheduling coordinator with a strong background in optimizing care plans and managing client schedules. My experience at Total Care Connections has equipped me with the skills to collaborate effectively with case managers, nurses, and families to ensure that clients receive the best possible care. I take pride in my ability to communicate schedule updates promptly, ensuring that caregivers and clients are always informed.

In my previous role as a workforce management analyst at Probe Group Philippines, I honed my data presentation and analysis skills, which allowed me to monitor call volumes and service level agreements effectively. I have a proven track record of making real-time adjustments to meet key performance indicators, demonstrating my ability to thrive in fast-paced environments.

With a Bachelor of Science in Biology and a passion for helping others, I am eager to leverage my skills in a role that allows me to continue making a positive impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

Current

Homecare Scheduling Coordinator

Current

Total Care Connections

Jan 2025 - Present (6 months)

Collaborated with case managers, nurses, and families to optimize care plans. Organized clients' schedules and care plans, communicating updates promptly to caregivers and clients.

WellSky CareFinder Microsoft Office Google Workspace Communication

Shifting Care Coordinator

ClearDesk

Jun 2024 - Sep 2024 (3 months)

Matched clients with caregivers and tracked client requests and information. Recruited caregivers, managed appointments, and provided support to caregivers and clients regarding care plans, hospitalizations, and insurance.

Client Management Appointment Management Communication

Virtual Office Assistant

Alpha Dental Ohio

Jun 2024 - Jul 2024 (1 month)

Scheduled appointments, verified insurance, and updated file reports. Answered dental inquiries through calls and emails, and contacted patients for appointments and follow-ups.

Scheduling Insurance Verification File Management Customer Service Email Communication

Real Time Analyst

Probe Group Philippines

Jan 2022 - Jan 2024 (2 years)

Handled data presentation and analysis, providing assistance to real-time analyst interns. Monitored queue statuses and managed intraday reports for performance, adherence, and schedules.

Workforce Management Data Analysis Excel Reporting

Customer Service Representative

Concentrix Philippines

Jan 2021 - Jan 2022 (1 year)

Handled account management updates and device troubleshooting as a voice agent. Supplied product information and perks to potential clients, and escalated complex inquiries to suitable departments.

Account Management Troubleshooting Customer Service Product

Technical Support Representative

Teleperformance Philippines

Jan 2020 - Jan 2021 (1 year)

Handled hardware, billing, and gaming issues as a voice agent, and console repairs and refund requests as an email agent. Identified product issues and provided step-by-step troubleshooting support to customers.

Technical Support Troubleshooting Customer Service Email Support Chat Support

Education

Degrees, certifications, and relevant coursework

Pamantasan ng Lungsod ng Maynila

Bachelor of Science, Biology

Grade: Full scholarship

Activities and societies: PLM Society for Biological Sciences member

Completed a Bachelor of Science in Biology with a major in Medical Biology. Awarded a full scholarship for the duration of the program. Participated as a member of the PLM Society for Biological Sciences.

St. Dominic College of Asia

High School Diploma, Accountancy, Business, and Management

Grade: 2nd honors (Junior High), 3rd honors (Senior High)

Activities and societies: Recipient of the Achievement in Deportment Award, Awardee of the 2nd honors award for Junior High School, Awardee of the 3rd honors award for Senior High School

Completed Junior High School and Senior High School with a focus on the Accountancy, Business, and Management (ABM) strand. Recognized with the Achievement in Deportment Award and received honors awards for both Junior and Senior High School.