Samantha Adviento
@samanthaadviento
Dedicated scheduling coordinator with expertise in care management.
What I'm looking for
I am a committed scheduling coordinator with a strong background in optimizing care plans and managing client schedules. My experience at Total Care Connections has equipped me with the skills to collaborate effectively with case managers, nurses, and families to ensure that clients receive the best possible care. I take pride in my ability to communicate schedule updates promptly, ensuring that caregivers and clients are always informed.
In my previous role as a workforce management analyst at Probe Group Philippines, I honed my data presentation and analysis skills, which allowed me to monitor call volumes and service level agreements effectively. I have a proven track record of making real-time adjustments to meet key performance indicators, demonstrating my ability to thrive in fast-paced environments.
With a Bachelor of Science in Biology and a passion for helping others, I am eager to leverage my skills in a role that allows me to continue making a positive impact in the healthcare sector.
Experience
Work history, roles, and key accomplishments
Homecare Scheduling Coordinator
Total Care Connections
Jan 2025 - Present (6 months)
Collaborated with case managers, nurses, and families to optimize care plans. Organized clients' schedules and care plans, communicating updates promptly to caregivers and clients.
Shifting Care Coordinator
ClearDesk
Jun 2024 - Sep 2024 (3 months)
Matched clients with caregivers and tracked client requests and information. Recruited caregivers, managed appointments, and provided support to caregivers and clients regarding care plans, hospitalizations, and insurance.
Virtual Office Assistant
Alpha Dental Ohio
Jun 2024 - Jul 2024 (1 month)
Scheduled appointments, verified insurance, and updated file reports. Answered dental inquiries through calls and emails, and contacted patients for appointments and follow-ups.
Real Time Analyst
Probe Group Philippines
Jan 2022 - Jan 2024 (2 years)
Handled data presentation and analysis, providing assistance to real-time analyst interns. Monitored queue statuses and managed intraday reports for performance, adherence, and schedules.
Customer Service Representative
Concentrix Philippines
Jan 2021 - Jan 2022 (1 year)
Handled account management updates and device troubleshooting as a voice agent. Supplied product information and perks to potential clients, and escalated complex inquiries to suitable departments.
Technical Support Representative
Teleperformance Philippines
Jan 2020 - Jan 2021 (1 year)
Handled hardware, billing, and gaming issues as a voice agent, and console repairs and refund requests as an email agent. Identified product issues and provided step-by-step troubleshooting support to customers.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Maynila
Bachelor of Science, Biology
Grade: Full scholarship
Activities and societies: PLM Society for Biological Sciences member
Completed a Bachelor of Science in Biology with a major in Medical Biology. Awarded a full scholarship for the duration of the program. Participated as a member of the PLM Society for Biological Sciences.
St. Dominic College of Asia
High School Diploma, Accountancy, Business, and Management
Grade: 2nd honors (Junior High), 3rd honors (Senior High)
Activities and societies: Recipient of the Achievement in Deportment Award, Awardee of the 2nd honors award for Junior High School, Awardee of the 3rd honors award for Senior High School
Completed Junior High School and Senior High School with a focus on the Accountancy, Business, and Management (ABM) strand. Recognized with the Achievement in Deportment Award and received honors awards for both Junior and Senior High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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