Melaincia Gangiah

Work cross-functionally on national and international digital transformation programmes, helping organisations implement and optimise Workday Human Capital Management and related enterprise SaaS capabilities. Lead change management activities and coach leaders and delivery teams through transformation.

Worked independently with organisations to diagnose people and performance challenges, shape practical solutions, and move from intent to implementation. Coached leaders and individuals through role transitions, leadership development, and organisational change.

Set direction and led Customer Success in a B2B Talent Technology business delivering global HCM SaaS solutions, with accountability for people, performance, retention, and customer outcomes. Led retention and growth across 150+ customers and an R88m annual renewals portfolio, enabling R22m in expansion.

Led operations, delivery, and customer success for a growing Talent Technology division and implementation partner to leading global HCM SaaS platforms. Built and scaled multidisciplinary delivery and customer teams from 7 to 40 employees through deliberate hiring, onboarding, role design, and leadership development.

Owned a portfolio of end-to-end talent management system implementations across performance, recruitment, learning, and succession for a leading global HCM SaaS solution. Translated client goals and requirements into implementation plans, milestones, and decisions, coordinating scope, capacity, priorities, dependencies, and stakeholder expectations.

Facilitated cross-functional discovery with HR, business, and platform stakeholders across recruitment, onboarding, performance, learning, and succession. Led end-to-end implementation and optimisation of talent management systems, keeping requirements, priorities, decisions, and user needs aligned.

Acted as a strategic HR partner to faculty and departmental leadership, shaping people strategies to support organisational objectives and workforce performance. Partnered with managers to attract, retain, and develop talent, aligning recruitment, onboarding, performance management, and succession planning with long-term priorities.

Advised a diverse client portfolio on labour relations strategy, employment law compliance, and employee relations best practice. Developed, reviewed, and implemented employee relations policies and procedures aligned to South African labour legislation.

Completed NLP Practitioner training, focusing on leadership coaching and communication techniques.

Completed the ICF Associate Certified Coach (ACC) program, enhancing coaching and leadership development skills.

Completed a BCom Honours in Human Resource Management, building advanced expertise in HR strategy and practices.

Earned a BCom in Human Resource Management, gaining a solid foundation in HR principles and business operations.