Open to opportunities

Mehmet Erman Topçu

@mehmetermantopu

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MSc Geological Engineer with expertise in customer relations management.

Serbia

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What I'm looking for

I am seeking a role that allows me to leverage my engineering background and customer management skills in a dynamic environment, fostering growth and innovation.

As a dedicated MSc Geological Engineer, I have honed my skills in both engineering and customer relations management. My academic journey at Istanbul University, where I earned my Master's Degree in Engineering Sciences, has equipped me with a strong foundation in geological engineering, particularly in identifying potential construction sites for underground dams.

In my recent role as Customer Relations Manager at Mall of Istanbul, I successfully managed a team, focusing on hiring, training, and mentoring top customer relations agents. My experience extends to overseeing day-to-day operations and ensuring exceptional service delivery. Prior to this, I served as Director at Feelings Advertising Agency, where I managed creative teams and was responsible for the financial aspects of client plans, showcasing my versatility and leadership skills.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

Mall of Istanbul Residence & Office Management

Dec 2022 - Present (2 years 7 months)

Managed customer relations team, overseeing hiring, training, and mentoring of agents and staff. Supervised day-to-day operations effectively to ensure smooth customer interactions.

Customer Relationship Management Team Leadership Training Development Operations Management Staff Supervision

Intern Geological Engineer

General Directorate of Mineral Research and Exploration

Jul 2020 - Present (5 years)

Conducted Oligocene coal field research and drilling in the Trakya Region. Analyzed obtained coal zones to assess their potential.

Geological Survey Coal Exploration Drilling Data Analysis

Director

Feelings Advertising Agency

Dec 2017 - Present (7 years 7 months)

Managed the creative team and oversaw all advertising-related aspects of the agency. Responsible for the financial management of client plans.

Team Management Advertising Strategy Financial Management Client Relations Project Coordination

Operation Manager - Consultant

Baykur Children Supplies / mutlubebe.com

Apr 2014 - Present (11 years 3 months)

Responsible for agreements with distributor companies and managed procurement and purchasing weekly and monthly. Provided consulting on sales growth and brand management.

Procurement Purchasing Sales Growth Brand Management

Education

Degrees, certifications, and relevant coursework

Istanbul University - Cerrahpasa

Master's Degree, Engineering Sciences

Completed a Master's Degree in Engineering Sciences. The thesis focused on the "Identification of potential construction sites for an underground dam in the Yukarı Yeşilırmak Basin."