Megon Lawrence

Provided general office and customer service support, managing inbound and outbound calls, emails, and enquiries. Managed client records, uploaded documentation, and maintained accurate data across internal systems and CRM platforms.

Delivered end-to-end administrative and reception support, managing front desk operations, phone/email enquiries, and office coordination. Coordinated recruitment administration, fleet tasks, and event support while maintaining accurate records and schedules.

Delivered friendly, solutions-focused customer service across phone, email, and counter enquiries, including bookings, changes, and issue resolution. Supported fleet operations for 150+ vehicles by tracking availability, coordinating turnarounds, and updating vehicle status to maximise utilisation.

Provided high-quality customer service across checkouts and service desk, responding to enquiries and guiding customers to the right products and solutions. Processed transactions accurately, including cash handling, EFTPOS, returns, exchanges, and refunds in line with store policy.

Managed front-of-house reception and customer service, handling bookings, rental enquiries, and customer check-in/check-out with a professional approach. Coordinated shuttle operations and completed accurate rental documentation to support compliance and smooth handovers.

Completed NCEA Level 1 and Level 2 at Greymouth High School from 2012 to 2016.