Open to opportunities

MEGHNA Panwar

@meghnapanwar

Message

I resolve 50+ daily customer issues through order management, returns, and seller coordination.

India

Message

What I'm looking for

I'm looking for a customer support or order management role where I can resolve customer issues, coordinate with sellers, manage returns and replacements, and contribute to strong customer satisfaction.

At Japam, I manage customer queries and help ensure smooth order processing through WhatsApp and email.

I handle returns, replacements, refunds, and RTO cases with accuracy, timely follow-ups, and a focus on successful case closure.

I coordinate with sellers to resolve issues quickly and maintain detailed records and tracking for every customer interaction.

I bring hands-on experience in order management, logistics coordination, and resolving 50+ customer issues daily while driving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Japam

Dec 2024 - Aug 2026 (1 year 8 months)

Manage and resolve customer queries through WhatsApp and email channels. Handle returns, replacements, and RTO cases with accuracy and efficiency, coordinating with sellers to ensure quick issue resolution.

Customer Support Order Management Returns Replacing RTO WhatsApp Email Record keeping