Open to opportunities

Meghna Chauhan

@meghnachauhan

Business operations and strategy leader scaling multi-city growth through cross-functional programs and data-driven execution.

India

Message

What I'm looking for

I’m looking to lead program and operations initiatives where I can drive multi-market growth, build scalable operating models, and use data-driven experimentation to improve execution, governance, and product outcomes with strong cross-functional partners.

I’m a Business Operations and Strategy professional with 7 years of experience building and scaling business initiatives within high-growth consumer businesses. I translate business ideas into scalable operating models, SOPs, and governance frameworks that drive measurable outcomes.

I’ve led multi-city expansion and end-to-end execution across 45 pods, aligning OKRs, resources, and cross-functional teams to deliver 30% regional growth and 100% on-time launches. I also reduce operational delays by 40% by building RCA-led risk frameworks, improving TAT to 2 min 8 sec, and supporting revenue retention.

I partner with Product and Engineering to validate solutions through UAT and turn frontline needs into product enhancements (including SNACC V2). Whether I’m governing 500 SKUs across kitchens or optimizing catalogs, merchandising, and promotional performance, I bring an ownership mindset to data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Business Ops

Current

Swiggy Pvt. Ltd.

May 2025 - Present (1 year 2 months)

Led multi-city expansion and cross-functional execution across 45 pods, aligning OKRs to deliver 30% regional growth and 100% on-time launches. Built catalog/inventory governance and SOP/RCA risk frameworks, improving operational delays by 40%, TAT to 2 min 8 sec, and maintaining 99.8% operational availability.

Cross functional Leadership OKRs Project Management Inventory Management SOP Development Risk Frameworks UAT Stakeholder Management Data Driven Decision Making Microsoft Office Snowflake CMS UrbanPiper Lean Six Sigma

Catalog Lead

Swiggy Daily & Cafe

Mar 2023 - May 2025 (2 years 2 months)

Led catalog and merchandising programs across Private & Stealth Brand catalogs, improving catalog accuracy and supporting tier-2 market expansion. Delivered 25% revenue growth, 30% engagement uplift, and 20% order growth through governance, RCA-led improvements, and cross-functional campaigns.

Catalog Marketing Governance Private and Stealth Brand Catalogs Tier 2 Expansion Pricing Strategy Market Analysis Stakeholder Management Microsoft Office CMS Lean Six Sigma

Senior Catalog Specialist

Private Brands

Oct 2020 - Mar 2023 (2 years 5 months)

Managed end-to-end catalog lifecycle operations and led kitchen onboarding/go-live programs by coordinating POS integrations, backend configurations, merchandising setup, and operational readiness. Improved promotional governance using dashboards and performance analytics, increasing promotional ROI by 15%.

POS Integration Backend Configuration Operational Readiness Dashboarding Performance Analytics Issue Resolution Stakeholder Management Microsoft Office CMS

Quality Specialist

Swiggy

Oct 2019 - Oct 2020 (1 year)

Performed quality audits and compliance programs that reduced operational errors by 57% and improved process efficiency by 23%.

Quality Audits Process Improvement Lean Six Sigma

Catalog Specialist

Swiggy

Jun 2018 - Oct 2019 (1 year 4 months)

Managed end-to-end SKU go-live operations, including recipe mapping, BOM alignment, and system integration, to support seamless launches and improved operational efficiency.

SKU Go Live Operations Recipe Mapping System Integration Operational Efficiency Cross Functional Execution Microsoft Office CMS