MADHUSUDANAN EDATHALA

Oversee daily administrative operations and office logistics. Supervise administrative staff and support teams, manage office and distribution-related supplies, and liaise with suppliers and service providers. Ensure regulatory compliance, maintain records, monitor vehicle usage, and oversee warehouse/facility upkeep.

Supervised daily operations, ensuring administrative processes and documentation were accurate. Coordinated work schedules, leave management, and performance evaluations for staff. Managed patient appointments, registration, and billing processes, addressing queries and ensuring smooth service flow.

Managed overall administrative operations of the MLM office and call center, ensuring smooth coordination between departments. Oversaw daily operations of the call center, including call handling metrics and agent performance. Recruited, trained, and supervised administrative staff and call center agents.

Provided comprehensive administrative and secretarial support to the Vice Chairman, managing daily schedules, calendar appointments, meetings, and travel arrangements. Organized executive-level meetings, internal reviews, and external business appointments, accurately recording and transcribing minutes. Drafted, proofread, and managed all incoming and outgoing correspondence on behalf of the Vice

Provided full personal and administrative support to the Managing Director, managing daily calendar, scheduling appointments, meetings, and travel plans. Drafted, reviewed, and responded to emails, letters, and internal memos on behalf of the MD. Organized internal and client meetings, prepared agendas, and took detailed minutes.

Covered meetings and produced minutes and reports. Typed correspondence and reports, and facilitated the organization of meetings. Kept accurate records of movement of files and correspondence.

Obtained a Diploma in Shorthand & Typewriting from Government Commercial Institute, Palakkad, Kerala, India. The diploma was successfully passed between 1994 and 1996.

Completed a Stenography (English) course at Government Industrial Training Institute, Palakkad, Kerala, India. The course was passed between 1989 and 1990.

Completed Pre-Degree (Arts) (12th Std) at Government Victoria College, Palakkad, Kerala, India. The program was undertaken between 1987 and 1989.

Completed S.S.L.C (10th Std) at Government Mankara High School, Palakkad, Kerala, India. The examination was passed in March 1987.

Completed a Bachelor Degree in Arts (B.A English) through the School of Distance Education, University of Calicut. The course was completed between 2011 and 2014.