Looking for a job

Megan Tan

@megantan

Message

I lead guest admissions, customer service, and frontline operations across tourism and retail environments.

Australia

Message

What I'm looking for

I'm looking for a full-time role in the tourism industry where I can deliver excellent guest experiences, lead frontline operations, and continue developing my customer service and team-support skills.

At Merlin Entertainments, I lead admissions operations, resolve ticketing and guest issues, and deliver service across face-to-face, phone, and email channels. I also train Admissions Hosts, streamline training resources, audit transaction variances, and support safety compliance.

I've managed multi-location pop-up retail operations at Jackson Frames, supervising teams, rostering staff, monitoring sales and stock, and handling customer concerns. I also helped deliver Malaysia Festival for 60,000+ attendees while supporting operations, budgets, partnerships, and event flow.

Experience

Work history, roles, and key accomplishments

Current

Admissions Supervisor

Current

Merlin Entertainments

Nov 2018 - Present (7 years 10 months)

Led daily housekeeping operations and managed opening and closing procedures. Acted as first point of contact for guests, resolving ticketing and technical issues and managing feedback.

Customer Service POS Accesso Adyen Zendesk NICE Training Supervision Financial Audit Compliance

Current

Digivol Volunteer

Current

Digivol

Aug 2017 - Present (9 years 1 month)

Transcribed text and captured data from historical documents to make them digitally accessible. Identified and tagged images of animals and objects for scientific research.

Data Entry Transcription Attention To Detail

Location Manager

Jackson Frames

Mar 2022 - Apr 2024 (2 years 1 month)

Oversaw pop-up store operations across multiple locations, supervised a team of 10, and managed staff rosters, payroll, and attendance. Developed training materials and ensured compliance with health and safety regulations.

Team Leadership Training Square Jotform Deputy Inventory Management Payroll Customer Service

Notetaker

University of Technology Sydney

Feb 2019 - May 2022 (3 years 3 months)

Prepared class notes for students with disabilities and managed student emails and administrative documents. Assisted with laboratory work and practical sessions.

note taking Administrative Support Communication Skills

Retail Assistant

Jackson Frames

May 2018 - Mar 2022 (3 years 10 months)

Managed inventory, restocking, and stocktakes. Processed online and in-store sales, operated POS/EFTPOS, and handled daily finances.

Inventory Management POS EFTPOS Customer Service Training Sales

Executive Assistant (2IC)

Malaysia Festival

Oct 2017 - Oct 2018 (1 year)

Provided direct support to the CEO and oversaw internal operations across 8 departments. Managed a budget exceeding $100,000 AUD and acted as CEO when required.

Executive Support Budget Management Event Coordination Leadership Stakeholder Liaison

Education

Degrees, certifications, and relevant coursework

University of Technology Sydney

Bachelor of Science (Honours) and Bachelor of Marine Biology, Environmental Science and Marine Biology

2018 - 2022

Activities and societies: Notetaker at UTS Accessibility Centre, preparing class notes for students with disabilities.

Pursued a Bachelor of Science in Environmental Science (Honours) and a Bachelor of Marine Biology, with coursework and practical sessions in laboratory work.