Megan McWilliams

Provided bookkeeping and virtual assistant support by recording income/expense transactions, completing bank reconciliations, and producing Profit/Loss reports. Managed accounts receivable/payable workflows and supported clients with administrative tasks and digital content for websites and social media.

Oversaw daily office operations, managing administrative workflows including payroll, employee onboarding, and staff training. Handled company bookkeeping across accounts receivable/payable and served as the primary point of contact for internal teams and external partners.

Processed service reports, reviewed contracts and claim history, and authorized repairs or replacements per home warranty policies and procedures. Negotiated with service providers to ensure fair pricing and handled claim denials while delivering clear communication to customers and partners.

Managed day-to-day operations of a storage facility, including property management, tenant relations, employee supervision, and ensuring clean and compliant premises. Increased occupancy rates by 20% through lead follow-up and reduced accounting errors by 15% by streamlining procedures.

Led client and government-agency communication, managed calendars and office inventory, and maintained organized filing and document systems. Performed QuickBooks data entry and bank reconciliations, and improved operations with new organizational workflows and a social media marketing strategy that increased brand reach by 40% and engagement by 25%.

Activities and societies: Honors Program; multiple semesters on the Dean’s List.

Earned an Associate in Arts in English & Humanities at Fairleigh Dickinson University. Coursework covered English Composition, communications, business administration, proofreading, and marketing, and included Honors Program study with multiple Dean’s List semesters.