Open to opportunities

Megan McPike

@meganmcpike

Message

I improve customer experiences through clear communication, efficient operations, and reliable team support.

United States

Message

What I'm looking for

I'm seeking a full-time role where I can use my communication, teamwork, problem-solving, and customer service skills to deliver exceptional service, support operations, and contribute to a positive environment.

At ARAG North America, I provide legal information, help clients understand their options, and build relationships through thoughtful follow-up. I also collaborate on process improvements that streamline client interactions and service operations.

Previously, I managed office operations at Janssen Pest Solutions and supported customers at 855 Bugs.com, where I achieved a 95% satisfaction rating, reduced order-processing turnaround by 20%, and trained two team members. I'm also pursuing a Bachelor of Arts in Political Science at Southern New Hampshire University.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

ARAG North America

Nov 2025 - Apr 2026 (5 months)

Assisted clients with general inquiries about legal services, ensuring they understood their options. Built rapport with clients, following up to ensure satisfaction and encourage repeat use.

Customer Service Client Relations Process Improvement