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Abeiku Anokye-Smith

@abeikuanokyesmith

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Dedicated IT Technician with expertise in managing IT infrastructure.

Ghana

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated and skilled IT Technician with 2 years of experience in managing and supporting IT infrastructure. My journey in the IT field has equipped me with the ability to troubleshoot hardware and software issues effectively, while providing exceptional customer support to ensure the efficient operation of network systems.

Currently, I serve as an IT Officer at Medifem Multi-Specialist Hospital, where I diagnose and resolve technical issues for over 150 employees. My responsibilities include managing domain registrations, configuring network equipment, and providing technical support for various operating systems. I take pride in developing technical documentation and training end-users, which enhances their experience with new software and hardware systems.

My educational background includes a Higher National Diploma in Computer Science from Accra Technical University. I am eager to leverage my technical expertise and problem-solving abilities in a high-performance IT environment, contributing to the success of my future employer.

Experience

Work history, roles, and key accomplishments

Current

IT Officer

Current

Medifem Multi-Specialist Hospital

Oct 2023 - Present (1 year 9 months)

Diagnosed and resolved hardware and software issues for a user base of over 150 employees. Managed GoDaddy domain registrations and hosting services, ensuring seamless connectivity and minimal downtime.

GoDaddy DNS Network Management System Administration Technical Support Data Security Technical Documentation

Current

National Service Personnel (IT Support)

Current

Medifem Multi-Specialist Hospital

Nov 2022 - Present (2 years 8 months)

Provided first-line support for IT issues, including troubleshooting hardware, software, and connectivity problems. Assisted with the deployment and configuration of new workstations and peripheral devices.

Hardware Software support

IT Intern

Medifem Multi-Specialist Hospital

Dec 2021 - Present (3 years 7 months)

Ensured staff websites, applications and mail hosts stay up and running and offering technical support. Assisted in routine research and projects to support work of IT department.

Technical Support Application Support Mail Host Management

IT Intern

Complete Farmer

Dec 2020 - Present (4 years 7 months)

Wrote procedures, reports and technical documents in easy-to-understand terminology. Worked closely with supervisors in using my knowledge of front-end development systems like HTML and JavaScript to finish my assigned task.

Technical Writing HTML JavaScript Front End Developer Documentation Meeting Participation

Education

Degrees, certifications, and relevant coursework

Accra Technical University

Higher National Diploma, Computer Science

Acquired a Higher National Diploma in Computer Science, focusing on core principles and practical applications. Developed a strong foundation in computer systems and software.

Konongo Odumase Senior High School

WASSCE, General Science

Completed the West African Senior School Certificate Examination with a focus on General Science. Gained foundational knowledge in various scientific disciplines.