Open to opportunities

jeiel cobby

@jeielcobby

Message

Dynamic IT support technician with strong customer service skills.

Ghana

Message

What I'm looking for

I am looking for a role that allows me to utilize my IT skills while contributing to a collaborative team environment.

I am a detail-oriented professional with a Higher National Diploma in Computer Science from Accra Technical University. My experience spans various roles, including customer service and IT support, where I have consistently demonstrated my ability to solve problems and enhance customer satisfaction. At Concentrix Ghana, I excelled as a Customer Service Advisor, ensuring that every customer interaction was handled with professionalism and empathy.

In my previous role at Mamprobi Hospital, I served as an Assistant Biostatistics & IT Support Technician, where I maintained electronic medical records and provided essential IT support. My commitment to excellence is evident in my volunteer work with the Ghana Health Service, where I managed data for COVID-19 vaccine distribution, optimizing processes and contributing to public health initiatives. I am passionate about leveraging my skills in technology and customer service to make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Concentrix Ghana

Sep 2023 - Present (1 year 9 months)

Delivered exceptional customer service by addressing inquiries and resolving concerns professionally. Managed appointments and services efficiently, ensuring a positive customer experience while maintaining high customer satisfaction.

Customer Service Communication Problem Solving Conflict Resolution

Current

Data Officer

Current

Ghana Health Service

Oct 2018 - Present (6 years 8 months)

Managed real-time tracking for vaccine distribution, optimizing processes and contributing to a significant reduction in wastage.

Data Management Vaccine Distribution Real Time Tracking Optimization Community Health

Assistant Biostatistics & IT Support Technician

Mamprobi Hospital

Sep 2022 - Sep 2023 (1 year)

Maintained electronic medical records, ensuring accuracy and data security. Conducted hardware repairs and IT troubleshooting, assisting in network infrastructure setup for hospital staff.

Network Infrastructure Setup Data Security

Health Records Officer (National Service)

Mamprobi Hospital

Oct 2021 - Oct 2022 (1 year)

Managed and updated electronic medical records while ensuring confidentiality. Coordinated patient appointment schedules for optimal efficiency.

Data Management Scheduling Confidentiality Coordination

IT Support Technician (Internship)

Ghana Ports and Harbors Authority

Jul 2019 - Aug 2019 (1 month)

Performed hardware repairs and provided IT support to port staff, resolving technical issues efficiently and assisting in network infrastructure setup.

IT Support Network Infrastructure Setup Troubleshooting

Education

Degrees, certifications, and relevant coursework

Accra Technical University

Higher National Diploma, Computer Science

2018 - 2022

Pursued a Higher National Diploma (HND) in Computer Science, focusing on practical and theoretical aspects of computing, programming, and system management.

St. Martin’s Senior High School

West African Senior School Certificate Examination, General Science

2014 - 2017

Completed the West African Senior School Certificate Examination (WASSCE) in General Science, providing a strong foundation in scientific principles and analytical skills.