Meera Kannan
@meerakannan
Proactive project coordinator with expertise in customer success and HR.
What I'm looking for
I am a proactive and customer-focused professional with over five years of experience in project coordination and customer success. My journey began in the HR domain, where I honed my skills in managing HR duties, customer onboarding, and relationship management. At QPAY-Fintech, I played a pivotal role in optimizing onboarding experiences and ensuring customer satisfaction, which significantly reduced churn through tailored solutions.
Throughout my career, I have successfully led various projects, including the Swachh Andhra Corporation School Project, where I coordinated efforts across 13 districts. My ability to serve as a liaison between school management and technical teams has been instrumental in delivering exceptional support. I am adept at utilizing HR tech tools and CRM platforms to drive business goals and enhance customer experiences, as demonstrated by my achievements in increasing client retention and satisfaction ratings.
Experience
Work history, roles, and key accomplishments
HR Manager
QPAY-Fintech
Feb 2023 - Jun 2023 (4 months)
Proactive HR Manager with 5 years of experience in customer success and support. Managed HR duties, KYC approvals, and optimized onboarding experiences to ensure customer satisfaction. Skilled in utilizing HR tech tools and CRM platforms to achieve business goals.
Project Coordinator
Netcom Computers
Nov 2022 - Dec 2022 (1 month)
Managed HR duties and government tender preparations. Led subject matter expert and animation teams for e-learning application development, ensuring effective project delivery.
Office Coordinator
Capital Team Trading and Contracting
Jan 2022 - Jun 2022 (5 months)
Oversaw general tasks and HR duties while maintaining confidentiality and security of documents. Ensured smooth office operations and effective communication.
Project Coordinator
Swachh Andhra Corporation
Jan 2019 - Jul 2020 (1 year 6 months)
Coordinated a government hygiene program across 13 districts. Prepared proposals and invoices for smart classroom setups and designed effective product brochures for digital marketing.
Project Coordinator
Matrix Digital Learning
Mar 2017 - Oct 2018 (1 year 7 months)
Coordinated marketing and promotion of AFL software. Served as a liaison between school management and the QED team, conducting demo classes and introducing assessment applications to schools.
Executive Medical Coder
Ecare India Pvt Ltd
Jan 2015 - Sep 2017 (2 years 8 months)
Specialized in Radiology coding using ICD-9, ICD-10, and CPT coding systems. Contributed to improving coding accuracy and efficiency within the team.
Education
Degrees, certifications, and relevant coursework
Kamaraj College of Engineering and Technology
Bachelor of Technology, Biotechnology
2011 - 2015
Played a key role in launching PAL assessment for student application increasing client retention by 98%. Reduced technical problems by optimizing workflows and planning and coordination between two teams.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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