Open to opportunities

Meera Kannan

@meerakannan

Message

Proactive project coordinator with expertise in customer success and HR.

India

Message

What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages collaboration.

I am a proactive and customer-focused professional with over five years of experience in project coordination and customer success. My journey began in the HR domain, where I honed my skills in managing HR duties, customer onboarding, and relationship management. At QPAY-Fintech, I played a pivotal role in optimizing onboarding experiences and ensuring customer satisfaction, which significantly reduced churn through tailored solutions.

Throughout my career, I have successfully led various projects, including the Swachh Andhra Corporation School Project, where I coordinated efforts across 13 districts. My ability to serve as a liaison between school management and technical teams has been instrumental in delivering exceptional support. I am adept at utilizing HR tech tools and CRM platforms to drive business goals and enhance customer experiences, as demonstrated by my achievements in increasing client retention and satisfaction ratings.

Experience

Work history, roles, and key accomplishments

HR Manager

QPAY-Fintech

Feb 2023 - Jun 2023 (4 months)

Proactive HR Manager with 5 years of experience in customer success and support. Managed HR duties, KYC approvals, and optimized onboarding experiences to ensure customer satisfaction. Skilled in utilizing HR tech tools and CRM platforms to achieve business goals.

Customer Relationship Management KYC HR Tech CRM Platforms Onboarding Administration Customer Support Problem Solving

Project Coordinator

Netcom Computers

Nov 2022 - Dec 2022 (1 month)

Managed HR duties and government tender preparations. Led subject matter expert and animation teams for e-learning application development, ensuring effective project delivery.

Project Management E Learning Team Leadership Government Tender Preparation Administration Customer Support Strategic Planning Problem Solving

Office Coordinator

Capital Team Trading and Contracting

Jan 2022 - Jun 2022 (5 months)

Oversaw general tasks and HR duties while maintaining confidentiality and security of documents. Ensured smooth office operations and effective communication.

Office Management Confidentiality Document Management Communication Skills Administration Problem Solving Team Coordination Time Management

Project Coordinator

Swachh Andhra Corporation

Jan 2019 - Jul 2020 (1 year 6 months)

Coordinated a government hygiene program across 13 districts. Prepared proposals and invoices for smart classroom setups and designed effective product brochures for digital marketing.

Project Coordination Digital Marketing Client Communication Strategic Planning Invoice Management Team Collaboration Problem Solving

Project Coordinator

Matrix Digital Learning

Mar 2017 - Oct 2018 (1 year 7 months)

Coordinated marketing and promotion of AFL software. Served as a liaison between school management and the QED team, conducting demo classes and introducing assessment applications to schools.

Marketing Coordination Liaison E Learning Customer Relationship Management Project Management Communication Skills Strategic Planning

Executive Medical Coder

Ecare India Pvt Ltd

Jan 2015 - Sep 2017 (2 years 8 months)

Specialized in Radiology coding using ICD-9, ICD-10, and CPT coding systems. Contributed to improving coding accuracy and efficiency within the team.

Medical Coding ICD 10 Coding Radiology Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

Kamaraj College of Engineering and Technology

Bachelor of Technology, Biotechnology

2011 - 2015

Played a key role in launching PAL assessment for student application increasing client retention by 98%. Reduced technical problems by optimizing workflows and planning and coordination between two teams.