Open to opportunities

Meena Kalyanaraman

@meenakalyanaraman

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Product Support Engineer specializing in AI/ML, data validation, and ops.

India

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What I'm looking for

I’m seeking a role where I can apply AI/ML-driven data operations and system validation, work cross-functionally in an Agile environment, improve product adoption and client satisfaction, and grow into broader data/ops leadership.

I am a versatile Product Support Engineer and Junior BA with experience across Cloud Support, Technical Support, Infra Support, Junior DevOps, and Data Engineering roles. I specialize in AI/ML-enabled data transformation for clinical submissions, system validation, incident tracking, and proactive performance monitoring using tools like GRAFANA and Tableau.

I collaborate closely with product, design, SRE and engineering teams to define requirements, improve product adoption and client satisfaction, and streamline operational processes. I have driven improvements in study submission readiness and operational efficiency, completed the Tableau Desktop Specialist certification, and consistently delivered technical guidance, documentation, and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Data Engineer/Ops Lead

Current

Blumetra Solutions Pvt Ltd

Apr 2025 - Present (6 months)

Accountable for day-to-day operational activities and ensuring smooth production data refreshes and initial Tableau dashboard validation for Clinical Supply Chain reviews; completed Tableau Desktop Specialist certification.

Data Engineering Tableau Data Validation Clinical Supply AWS S3 Airflow Monitoring

Product Support Engineer

Saama Technologies Private Limited

Mar 2022 - Jan 2025 (2 years 10 months)

Served as SME for the SAM AI/ML data-transformation tool across clients, led incident resolution and system validation to support clinical study submissions, and improved product adoption by ~10% through cross-functional initiatives.

AI ML Incident Management Grafana SQL Postman Documentation Client Relationship Management

IT Executive

Hero Financial Corporation Ltd.

Apr 2021 - Mar 2022 (11 months)

Provided technical support and strategic IT guidance, led application implementation (UAT to production), conducted user training, and produced documentation to improve system reliability and integrations.

IT Support System Integration UAT Documentation User Training Troubleshooting IT Governance

Education

Degrees, certifications, and relevant coursework

SRM Institute of Science and Technology - Vadapalani Campus

Bachelor of Technology, Electronics and Communication

Bachelor of Technology in Electronics and Communication completed at SRMIST Vadapalani Campus, focusing on core ECE principles and practical applications.