Open to opportunities

amal vijay

@amalvijay

Product Support Engineer & Data Analyst with 5+ years improving incidents, SLA-compliant application support, and data-driven reporting.

India

Message

What I'm looking for

I’m looking for a role where I can combine SLA-compliant product/application support with data analysis—delivering faster incident resolution, accurate MIS/KPI reporting, and Power BI dashboards that help stakeholders make better operational decisions.

I’m a Product Support Engineer and Data Analyst with 5+ years of experience in application support, incident management, and operational support. I troubleshoot business-critical application issues, perform root cause analysis, and collaborate with technical teams to resolve user-reported incidents while ensuring SLA adherence.

I also turn operational data into actionable insights by building MIS/business reports and Power BI dashboards, supporting KPI and performance monitoring. I focus on data quality, reporting automation, stakeholder communication, user training, and knowledge management to improve support efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer & QA

Current

ActionFi Technologies

Jan 2019 - Present (7 years 7 months)

Provided product and application support for business-critical applications, ensuring timely issue resolution and SLA adherence. Performed incident troubleshooting and root cause analysis, and delivered MIS/business reporting with Power BI dashboards to support management decision-making.

Finance Sales Executive

Hinduja Leyland Finance

May 2014 - Nov 2017 (3 years 6 months)

Managed customer onboarding and credit processing activities in line with organizational policies and compliance guidelines. Prepared daily and monthly operational reports and handled customer interactions to resolve service-related issues and maintain customer satisfaction.