At Neeyamo Enterprise Solutions, I worked as an Associate Team Lead (Product & Data Analyst), investigating platform issues and resolving production bugs across UAT, Pre-Prod, Prod, and Load Testing environments.
I used BIRT and MySQL to configure and customize analytical and standard reports, turning system datasets into operational insights.
I investigated platform bugs, configuration errors, and data discrepancies across enterprise modules, and partnered with product developers, IT, Global Finance, and client stakeholders to support issue resolution and platform enhancements.
I also restructured manual verification into software-driven routines, delegated technical tasks, and led peer QA reviews while maintaining SLA standards.
