Open to opportunities

Abdullahi Maryam Ibrahim

@meehar

Client experience and operations specialist delivering high-quality customer support and efficient administrative systems.

Nigeria

Message

What I'm looking for

I seek a results-driven role in client experience or operations where I can apply my administrative strengths, improve processes, and drive high customer satisfaction.

I am a Client Experience and Operations professional with over four years of progressive responsibility across customer support, branch coordination, and administrative management while completing a Computer Science degree. I balanced demanding academic work (CGPA 4.3) with hands-on roles in travel and training organizations, demonstrating discipline and reliability.

I have repeatedly been retained or recognized for performance, overseeing high-volume client communications, onboarding, structured documentation systems, scheduling, and operational workflows that ensured consistent service delivery. My background includes customer research, feedback analysis, and continuous improvement recommendations to boost satisfaction and retention.

I bring strong organizational, communication, and problem-solving skills, proficiency with Microsoft Office and Google Workspace, and experience with digital collaboration tools. I am ready to dedicate my full capacity to a results-driven organization where I can deliver measurable value in client experience and operations.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Specialist

Current

XM Trading Academy

Jan 2025 - Present (1 year 2 months)

Manage student and client communications across digital platforms, provide onboarding and ongoing support, and implement feedback-driven improvements to maintain high satisfaction levels.

client support Onboarding Digital Communication CRM Documentation

Current

Client Experience and Digital operation

Current

XM Trading Academy Kano

Nov 2024 - Present (1 year 4 months)

I serve as Admin at XM Trading Academy, combining administrative management, client experience, and digital operational support. I coordinate student registrations, manage schedules, handle client inquiries, maintain records, track payments, and support online and physical training sessions to ensure smooth operations and a positive learning experience.

Remote Project Management CRM Python Customer Service Excel Negotiation

Branch Administrative Officer

XM Trading Academy

Jan 2024 - Dec 2024 (11 months)

Oversaw branch administrative operations during industrial training, managing student registration, scheduling, and record-keeping, and was retained for continued service based on performance.

& Administration Registration Scheduling Records Management Reporting Coordination Documentation

Administrative Secretary

Amta’az Travels & Tours

Jan 2023 - Dec 2023 (11 months)

Provided executive administrative support to the travel consulting team, managing correspondence, scheduling, travel arrangements, and organized filing systems to improve operational efficiency.

Executive Support Scheduling Travel Coordination Documentation Customer Service

Branch Operations Representative

Indabawa L.T.D

Jan 2021 - Dec 2021 (11 months)

Represented the Kano branch in client relations and operational coordination, handling bookings, ticketing support, inquiries, and maintaining financial and booking records for accountability.

Client Relations Ticketing Record keeping Liaison Scheduling Accountability

Client Support Officer

Al-Hamsad Tower

Jan 2020 - Dec 2020 (11 months)

Managed client inquiries, complaints, and service requests while conducting customer research and feedback analysis to improve service delivery and enhance retention.