Medrick Mize
@medrickmize
I improve customer, CRM, recruitment, and data operations through accurate, high-volume support.
IndiaWhat I'm looking for
I've supported customer operations at Encore Capital Group and D2H, handling collections calls, account requests, recharges, channel modifications, and new connections. At D2H, I achieved 95% first-call resolution while handling more than 100 customer interactions per day.
At a Renault Dealer, I managed CRM and digital leads across Sales and Service, coordinated customer follow-ups, maintained accurate records, checked vehicle deliveries, and collected post-delivery feedback to strengthen customer relationships.
Most recently at AB7 Solutions, I supported recruitment for BPO, Sales, and Customer Support roles through sourcing, screening, interview scheduling, candidate database management, and onboarding. I'm now looking for a long-term remote opportunity where I can contribute consistently, grow professionally, and build a stable career.
Experience
Work history, roles, and key accomplishments
HR Executive
AB7 Solutions
Jun 2025 - Nov 2025 (5 months)
Supported end-to-end recruitment operations for BPO, Sales, and Customer Support roles. Sourced candidates, screened resumes, conducted initial interviews, and coordinated interview scheduling.
Customer Support Freelancer
D2H
Mar 2023 - Oct 2023 (7 months)
Provided end-to-end customer support for recharges, channel modifications, new connections, and service queries. Achieved 95% First Call Resolution (FCR) and handled 100+ customer interactions per day.
Handled high-volume outbound calls under the PCT (PreChargeoff/Collections) process, ensuring accurate customer interactions and compliance with company policies. Maintained 70% accuracy in customer records and file logs, consistently achieving SLA requirements.
Education
Degrees, certifications, and relevant coursework
Kukreja Institute
Certificate, Professional Development
2014 - 2017
Attended Kukreja Institute for further education, focusing on professional development.
Tezpur College
Bachelor of Science, Animation and Multimedia
2012 - 2014
Pursued a Bachelor of Science in Animation and Multimedia, gaining skills in creative and technical aspects of multimedia.
Lotus English High School
High School Diploma, Arts
2002 - 2012
Completed schooling at Lotus English High School, focusing on foundational education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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