Open to opportunities

Medina Anderson

@medinaanderson

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Results-driven leader with 15+ years of experience in customer service.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and customer service expertise while fostering a positive team environment and driving organizational success.

I am a results-driven leader with over 15 years of experience in various roles, particularly in customer service and operations management. My career has been marked by a high level of business acumen and a proven track record of achieving all set targets. I thrive in environments that require proactive problem-solving and the establishment of cooperative relationships across multiple departments.

In my most recent position at Publix, I have honed my skills in providing exceptional customer service while managing warehouse operations efficiently. Previously, as an Asset Recovery Department Manager at Spruce Power, I successfully managed a call center team, tracked performance metrics, and ensured compliance with legal standards. My experience at JP Morgan Chase further solidified my ability to advocate for customers and resolve complex issues, enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Flow Rack Selector/Warehouse Worker

Current

Publix

Dec 2022 - Present (2 years 7 months)

Provided exceptional customer service to store fronts to create a pleasurable shopping experience for store customers. Picked orders in the Health and Beauty Flow Rack ensuring accurate products are being packed for delivery to stores.

Customer Service Order picking Warehouse operations Safety Procedures Inventory Management

Asset Recovery Department Manager

Spruce Power

Mar 2020 - Present (5 years 4 months)

Managed daily operations for a call center, overseeing 4 supervisors and 20 agents. Tracked, forecasted, and created reporting for department production, while also reviewing and managing legal cases with the company attorney to reduce company risk.

Financial Reporting Legal Compliance Policy Development Team Leadership

Collections Team Lead

Spruce Power DBA Energy Service Experts

Dec 2019 - Present (5 years 7 months)

Supervised daily operations for a team of 10 agents, tracking and assessing individual agent performance, providing coaching as needed, and reporting progress to management. Handled escalation requests with a 95% resolution rate.

Team Leadership Performance Management Coaching Conflict Resolution Customer Service

Sr. Executive Office Specialist II

JP Morgan Chase

Mar 2015 - Present (10 years 4 months)

Researched and resolved complaints on behalf of the CEO and Senior Management within regulator-agreed timeframes. Advocated for customers when banking procedures conflicted with customer issues to improve customer experience and prevent litigation.

Customer Advocacy Risk Management Compliance Communication

Inclearing Specialist II

JP Morgan Chase

Sep 2014 - Present (10 years 10 months)

Reviewed a daily average of 100 suspicious checks presented against customer accounts to determine validity and prevent losses for the bank. Effectively communicated with internal and external partners to assess risks associated with checks and/or customer profiles.

Fraud Detection Risk Assessment Financial Analysis Communication Loss Prevention

Senior Support Specialist II/Acting Team Lead

JP Morgan Chase

Jul 2013 - Present (12 years)

Analyzed and distributed daily reports tracking production and audits for the department. Trained and coached new and tenured employees on best business practices, business procedures, and meeting department expectations.

Data Analysis Reporting Training Coaching