Looking for a job

Med Akil

@medakil

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I resolve customer and IT support issues across multilingual service, travel, sales, and technical operations.

Morocco

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What I'm looking for

I'm looking for a customer support, sales, travel, or IT support role where I can resolve complex issues, improve service processes, and work with French- and English-speaking customers.

I've supported customers and sales operations for Wolt, Burani-InterFood, and Carrefour Voyage France, handling French and English queues, travel bookings, ticket sales, delivery concerns, and back-office requests.

At TCS, I investigated end-user incidents, network outages, and security breaches, developed client-specific technical solutions, and helped reduce downtime through preventative measures and disaster recovery planning.

My customer support experience also includes CCA International and Canal+ France by Acticall, where I managed inbound and outbound calls, email, live chat, escalations, subscription changes, and remote technical support.

I've also worked in insurance and banking, building client relationships, preparing quotes and contracts, analyzing sales and retention trends, and contributing to process improvements. I work in French, English, Arabic, and German.

Experience

Work history, roles, and key accomplishments

Travel Agent and Customer Support

Wolt/Burani-InterFood/Carrefour Voyage France

Mar 2022 - Apr 2026 (4 years 1 month)

Reduced customer complaints by providing timely updates and maintaining clear communication. Sold and booked tickets and travel packages for France and Belgium, and handled customer support in French and English.

Customer Support Sales Communication Skills booking systems Trading

IT Desk Analyst

TCS

Sep 2019 - Sep 2021 (2 years)

Troubleshot critical incidents involving network outages or security breaches and implemented remediation plans. Developed custom solutions and disaster recovery strategies, and optimized network performance.

IT Support Troubleshooting Network Security Disaster Recovery Training Software Applications

Customer Support Specialist

CCA International

Oct 2017 - Apr 2018 (6 months)

Managed high volume of inbound/outbound calls while maintaining excellent call quality. Enhanced customer satisfaction by resolving complex issues and handled escalated support cases with diplomacy.

Customer Support Call Handling Problem Solving Communication Skills CRM

Customer Support Representative & Technician

Canal+ France by Acticall

Oct 2015 - Jul 2017 (1 year 9 months)

Assisted customers with channel bouquets subscriptions, solved technical problems, and activated or deactivated channels remotely. Utilized CRM tools to track interactions and provided personalized assistance.

Customer Support Technical Support CRM Communication Skills Problem Solving

Insurance Broker

ECA Insurance

Jun 2015 - Sep 2015 (3 months)

Calculated quotes and educated potential clients on insurance options. Achieved high customer retention and streamlined the application process, and cross-sold insurance products to meet sales targets.

Insurance Sales Customer Relationship Management Negotiation Risk Analysis

Bank Commercial

Attijariwafa Bank

Built and maintained relationships with associates, customers, and vendors. Coordinated with branch managers to generate leads and provided financial advice to customers.

Customer Relationship Management Financial Services Communication Skills Lead Generation