Md Muzaffar Hussain
@mdmuzaffarhussain
Production Line Subject Matter Expert with 8+ years of experience
IndiaWhat I'm looking for
As a seasoned Business Advisory Analyst with over 8 years of experience, I have developed a unique blend of technical and non-technical skills to drive business decisions and enhance customer satisfaction. My expertise lies in providing creative insights, customer service management, team building, and coaching. With a strong background in support specialist roles, I excel in addressing a wide range of challenges, from solving queries in the production line to retail sales problem-solving.
In my current role as a Business Advisory Analyst at Accenture, I have honed my skills in handling technical and non-technical queries, escalations, and bugs. I am adept at providing quick and effective solutions to complex problems, ensuring seamless customer experiences.
With a passion for continuous learning, I have developed a strong proficiency in technical skills such as Excel, Python, and SQL programming. I am certified in Advanced Excel: Macros/VBA and possess excellent communication skills in languages including Bengali, Hindi, English, and Urdu.
Experience
Work history, roles, and key accomplishments
Business Advisory Analyst
Accenture
Jan 2018 - Present (8 years 5 months)
Provided creative insights to drive business decisions as a production line expert, handling technical and non-technical issues, escalations, and bugs.
Business Advisory Analyst
Accenture
Jan 2018 - Present (8 years 5 months)
Production line subject matter expert with expertise in handling technical and non-technical queries, escalations, and bugs. Provided creative insights to drive business decisions and enhance customer satisfaction.
Customer Service Associate
Amazon.in
Sep 2015 - Jan 2018 (2 years 4 months)
Handled customer queries and complaints over phone, chats, and email, escalating suspicious cases to higher-ups and approving/rejecting compensations based on investigation results.
Customer Service Associate
Amazon.in
Sep 2015 - Jan 2018 (2 years 4 months)
Handled customer queries and complaints over phone, chats, and email. Escalated cases to higher-ups if suspicious activities were found on customer accounts.
Education
Degrees, certifications, and relevant coursework
Md Muzaffar hasn't added their education
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Availability
Location
IndiaAuthorized to work in
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