At SEBPO, I lead multi-functional global digital advertising operations across AdTech, social media, search, programmatic advertising, data analytics, and business insight services. I manage Team Leaders and operational teams supporting 100+ resources while maintaining 100% SLA adherence and 99.9%+ delivery accuracy.
I've progressed from Executive to Assistant Program Manager through operational excellence, client satisfaction, and leadership. I have scaled AdTech operations, rebuilt a client-facing team after complete attrition, onboarded global enterprise accounts, and strengthened stakeholder relationships through governance reporting and actionable performance insights.
I use Google Apps Script and workforce analytics to automate reporting, improve operational visibility, and support data-driven decisions. I also contribute to recruitment, talent development, succession planning, ISO 9001 and ISO 27001 internal auditing, and continuous process improvement.
