Md Mozahid
@mdmozahid
Retail IT Operations & POS Technology Leader with 10.5 years experience.
IndiaWhat I'm looking for
I am a seasoned IT Application Support Lead and POS Product Consultant with over 10.5 years of experience in retail technology and store systems. My expertise lies in end-to-end POS ecosystem management, including L1–L3 support, implementation, and strategic consulting for major U.S.-based retail clients. I have a proven track record in incident management, change and problem management, and cross-functional collaboration, which has earned me multiple awards for service delivery, innovation, and knowledge management.
Throughout my career, I have driven process optimization, enhanced system reliability, and improved customer satisfaction through automation and strategic initiatives. I am committed to continuous learning, holding active certifications in Microsoft Azure, Oracle Cloud, Artificial Intelligence, and Project Management. My focus is on aligning technology solutions with business goals, ensuring that I not only meet but exceed client expectations.
Experience
Work history, roles, and key accomplishments
Senior POS Product Specialist
Cognizant Technology Solutions
Aug 2024 - Present (11 months)
Provided POS application support for over 500 stores across Canada and the US, delivering high-quality service and maintaining system uptime. Led offshore L2/L3 application support operations, ensuring timely resolution of incidents and seamless system performance.
Senior IT Analyst and POS Technical Lead
Tata Consultancy Services
Nov 2022 - Present (2 years 9 months)
Supported over 230 retail stores with 7000+ registers/terminals and 230 cash office systems, ensuring seamless POS operations and system reliability. Guided and mentored a team of twenty-eight members, enhancing team productivity through targeted training and skill development initiatives.
IT System Analyst POS
Tata Consultancy Services
Jan 2019 - Present (6 years 7 months)
Provided 24/7 application support and maintenance for 244 retail wholesale stores, ensuring continuous availability and optimal performance of POS systems. Troubleshot and resolved Level 1 and 2 technical issues, network issues, and power issues related to POS systems and Cash Office applications.
IT ERP Analyst - Level 2 Application Support
Tata Consultancy Services
Nov 2017 - Present (7 years 9 months)
Managed and provided Level 1 & Level 2 support for ERP systems including WMS, WMOS, JDA, Manhattan, Demand and Fulfilment, PeopleSoft, and Workday, ensuring system availability and performance. Investigated and resolved Level 2 incidents and service requests using ServiceNow, maintaining high customer satisfaction.
Data Analyst
Tata Consultancy Services
Dec 2014 - Present (10 years 8 months)
Managed resolution of Customer Interaction Records (IR) and Complaints (UR) using SAP CRM, ensuring timely and satisfactory resolutions for nPower and EDF Energy. Administered customer account and meter setups, updates, and removals in SAP ISU, maintaining data accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
Vinoba Bhave University
Bachelor of Arts, Geography Honours
2010 - 2013
Completed a Bachelor of Arts with Honours in Geography. The program provided a comprehensive understanding of geographical concepts and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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