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SUMIT CHATTERJEE

@sumitchatterjee1

Lead Business Analyst at PopSockets, translating retail and omnichannel requirements into SaaS solutions for orders, inventory, and warehouse operations.

India

Message

At PopSockets, I work as a Lead Business Analyst. My background spans retail technology, SaaS, and omnichannel operations.

At Vinculum Group, I worked on SaaS products for multichannel retail, WMS, OMS, and inventory management. I gathered requirements, analyzed business needs, and worked on warehouse process features and product releases.

At GoFrugal Technologies Pvt Ltd, I consulted on retail POS and distribution software, from business requirements and SOP/GAP documentation through UAT, training, and go-live. I worked across retail settings from restaurants and department stores to hypermarkets, electronics, paints, and pharmacy.

At Zopper.com, I worked on EasyPOS, a web-based SaaS point-of-sale system, and supported requirements, integrations, testing, training, and implementation. I began my career at Sitel supporting software issues for Dell computers.

Experience

Work history, roles, and key accomplishments

Current

Lead Business Analyst

Current

PopSockets

Jan 2025 - Present (1 year 9 months)

Worked as Lead Business Analyst at PopSockets.

Lead Business Analyst

Vinculum Group

Apr 2020 - Dec 2024 (4 years 8 months)

Role: Senior Implementation Lead
(Business Analyst)

Working on SAAS based product of multichannel retailing, Omni Channel retailing, WMS, OMS, Inventory management for ecommerce players

Roles & Responsibilities:
Where my KRA is to Design and implement features to facilita

Senior Product Consultant

GoFrugal Technologies Pvt Ltd

Sep 2014 - Apr 2020 (5 years 7 months)

In Retail POS & Distribution Software
Understands the client's Business Objectives and System Needs.
Responsible for coordinating projects, leading software training, consulting on the configuration of software and actually configuring software solution.100% responsible for successful Installation & Training Delivery.
Responsible for requirement gathering of customer. Working on following modules:

Senior Product Consultant(Team lead)

Zopper.com

Jan 2017 - Sep 2018 (1 year 8 months)

Retail & FMCG domain
EasyPOS is a web-based (I.e. SAAS ) point of sale system that allows vendors to access and manage business from a range of platforms, including personal computers, touch-screen kiosks, tablets, and mobile devices.
In-depth understanding:
Retail: Web-POS, Retail demand forecasting (RDF), Inventory Replenishment, Warehouse Management, CRM, Purchase and sales, Marketplace and E

Technical Support Engineer

Sitel

Jan 2013 - Aug 2014 (1 year 7 months)

Process: Dell Solution Station & Dell Mobility
Designation: Customer Service professional.
Process Goal: To resolve software related issues for Dell manufactured computers and upsell computer warranties along with software/hardware.

• Supporting all software issues pertaining to windows OS (XP and Vista, 7, 8 & 8.1 versions)
• Consistently excelled in the sales and resolution metrics.
• Assigned