Open to opportunities

Md Firdaush Alam

@mdfirdaushalam

Message

Customer-focused AI tutor and support specialist optimizing AI systems and customer experiences.

India

Message

What I'm looking for

I seek a full-time customer support role focused on AI and retirement plans where I can apply AI model evaluation, problem-solving, and bilingual communication to improve customer outcomes.

I am an AI Tutor and customer support specialist with experience assessing AI model performance, transcribing and editing sensitive materials, and resolving customer issues using tools like Zendesk and Aircall. I combine an analytical mindset with strong written and verbal communication in English and Hindi to improve AI outputs and deliver excellent customer service.

I hold a B.Com (Hons.) and an MBA from Delhi University and have practical experience with Microsoft Excel, Tally, and QuickBooks. I am collaborative, detail-oriented, and continually update my knowledge of AI and security practices to keep training content and support processes current and effective.

Experience

Work history, roles, and key accomplishments

Current

AI Tutor

Current

Self Employed

Feb 2021 - Present (4 years 8 months)

Assess AI model performance, identify weaknesses and improvement areas, and integrate latest research into training content to improve model quality and security practices.

Troubleshooting Communication Problem Solving Collaboration

Transcriber

Appen

Jan 2020 - Jan 2021 (1 year)

Accurately transcribed and edited audio/video recordings into written documents, ensured high precision and confidentiality, and met tight deadlines to maintain data quality.

Transcription Editing Proofreading Attention To Detail Time Management Confidentiality Quality Assurance

Customer Support Rep

Work India

Feb 2019 - May 2019 (3 months)

Resolved customer issues using Zendesk and Aircall, collaborated with internal teams to improve service delivery, and contributed to increased customer retention through timely solutions.

Customer Support Zendesk Aircall Case Management Problem Solving Team Collaboration Multitasking

Education

Degrees, certifications, and relevant coursework

University of Delhi

Bachelor of Commerce (Hons.), Commerce

2018 - 2021

Activities and societies: Practical projects, case studies, proficiency in Microsoft Excel, experience with Tally and QuickBooks.

Completed Bachelor of Commerce (Hons.) with practical projects in accounting, financial modeling, and case studies applying commerce theory to real-world scenarios.

Gaya College

Intermediate (Class 12), Commerce

2016 - 2018

Activities and societies: Project work and presentations on financial management and market analysis.

Completed Intermediate coursework focused on Accounting, Business Studies, Economics, and Mathematics, building foundational commerce knowledge.

University of Delhi

Master of Business Administration, Business Administration

Activities and societies: Team projects, case competitions, presentations, networking events.

Pursued Master of Business Administration with team projects analyzing business cases and developing strategic recommendations to improve operations and market positioning.