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Md Anas

@mdanas

Operations & Dispatch Manager at Eating In Delivery handling customer support, vendor communication, and order escalations.

India

Message

At Eating In Delivery, I provide customer support and vendor communication through digital channels, handling inquiries, delivery adjustments, and product availability updates.

I coordinate with drivers and restaurant partners, track orders, and document customer cases. I also identify quality issues and escalate complex technical or delivery disruptions in line with internal processes.

Previously, I supported European eCommerce vendors at Sutherland Global Services through Mandarin email and chat support, resolving account queries and order tracking issues. My experience also includes hospitality operations at Galaxy Hotel & Restaurant, and I hold a B.A. (Hons.) in Chinese Literature and Culture from Doon University.

Experience

Work history, roles, and key accomplishments

Current

Operations & Dispatch Manager

Current

Eating In Delivery

Nov 2023 - Present (2 years 10 months)

Provide proactive customer support and vendor communication via digital channels, handling inquiries, delivery adjustments, and product availability updates. Coordinate with drivers and restaurant partners, manage order tracking and escalation cases, and ensure accurate documentation and follow-up.

Customer Support Vendor Communication Order Tracking Escalation Handling Documentation dispatch management SLA Compliance

Customer Service Associate (Mandarin Support)

Sutherland Global Services

Jul 2023 - Nov 2023 (4 months)

Delivered dedicated customer support and vendor assistance for European eCommerce vendors using Mandarin Chinese for email and chat correspondence. Resolved complex account queries, order tracking issues, and service requests while meeting strict SLA targets and maintaining high CSAT scores.

Mandarin Chinese Customer Support Email Support Live Chat Customer Query Resolution SLA Compliance CSAT Optimization Data Privacy

Assistant Operations Manager (Hospitality Support)

Galaxy Hotel & Restaurant

Jan 2016 - Dec 2020 (4 years 11 months)

Oversaw day-to-day front office operations, guest relations, reservations, and multi-channel customer communications. Resolved guest inquiries and complaints promptly, managed vendor supplies, inventory tracking, and staff scheduling.

Operations Management Guest Relations Reservations Client Communication Complaint Resolution Vendor Management inventory tracking Staff Scheduling