Jeff FritzJF
Open to opportunities

Jeff Fritz

@jefffritz

Energetic customer service specialist with strong technical support skills.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in technical support.

I am an energetic and detail-oriented customer service professional with a strong background in technical support and fast-paced service environments. My ability to manage high-pressure situations and dedication to customer satisfaction have been key to my success. I pride myself on my excellent communication skills and my capacity to quickly learn and adapt to new challenges.

In my current role at Outbound Electronic Device Repairs, I engage with customers to troubleshoot and resolve technical issues, ensuring a high level of client satisfaction. My experience includes hardware diagnostics and repair, software installation, and data recovery. Previously, I worked at 7-Eleven, where I honed my problem-solving skills and ability to manage time effectively in a busy environment. My tenure at Tustin Unified School District further solidified my technical support capabilities, allowing me to assist in resolving hardware and software issues across the district.

Experience

Work history, roles, and key accomplishments

OR
Current

Electronic Device Repair Specialist

Outbound Electronic Device Repairs

Jan 2018 - Present (7 years 5 months)

Engaged with customers to troubleshoot and resolve technical issues, maintaining high client satisfaction. Managed customer communications and scheduled multiple client appointments to ensure consistent service delivery.

7-

Night Shift Associate

7-Eleven

Jan 2021 - Present (4 years 5 months)

Handled customer complaints with problem-solving and empathy, ensuring positive customer experiences. Managed time and multitasked effectively in a fast-paced environment, demonstrating flexibility and adaptability.

TD

Technical Support Specialist

Tustin Unified School District

Jan 2016 - Present (9 years 5 months)

Provided specialized assistance for hardware, software, and connectivity issues across the district, utilizing a centralized ticketing system. Oversaw equipment categorization and invoice processing for a high volume of laptops and related equipment.

Education

Degrees, certifications, and relevant coursework

Jeff hasn't added their education

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Tech stack

Software and tools used professionally

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Jeff Fritz - Electronic Device Repair Specialist - Outbound Electronic Device Repairs | Himalayas