Jeff Fritz
@jefffritz
Energetic customer service specialist with strong technical support skills.
What I'm looking for
I am an energetic and detail-oriented customer service professional with a strong background in technical support and fast-paced service environments. My ability to manage high-pressure situations and dedication to customer satisfaction have been key to my success. I pride myself on my excellent communication skills and my capacity to quickly learn and adapt to new challenges.
In my current role at Outbound Electronic Device Repairs, I engage with customers to troubleshoot and resolve technical issues, ensuring a high level of client satisfaction. My experience includes hardware diagnostics and repair, software installation, and data recovery. Previously, I worked at 7-Eleven, where I honed my problem-solving skills and ability to manage time effectively in a busy environment. My tenure at Tustin Unified School District further solidified my technical support capabilities, allowing me to assist in resolving hardware and software issues across the district.
Experience
Work history, roles, and key accomplishments
Electronic Device Repair Specialist
Outbound Electronic Device Repairs
Jan 2018 - Present (7 years 5 months)
Engaged with customers to troubleshoot and resolve technical issues, maintaining high client satisfaction. Managed customer communications and scheduled multiple client appointments to ensure consistent service delivery.
Night Shift Associate
7-Eleven
Jan 2021 - Present (4 years 5 months)
Handled customer complaints with problem-solving and empathy, ensuring positive customer experiences. Managed time and multitasked effectively in a fast-paced environment, demonstrating flexibility and adaptability.
Technical Support Specialist
Tustin Unified School District
Jan 2016 - Present (9 years 5 months)
Provided specialized assistance for hardware, software, and connectivity issues across the district, utilizing a centralized ticketing system. Oversaw equipment categorization and invoice processing for a high volume of laptops and related equipment.
Education
Degrees, certifications, and relevant coursework
Jeff hasn't added their education
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