Lana Joy User

I am a compassionate rehabilitation professional with a Bachelor of Science and over 10 years’ experience in crisis intervention, case management, and customer service.

My background includes roles as a probation officer, account representative, and administrative assistant where I conducted risk assessments, safety planning, and linked clients to mental health programs and community resources. I have a track record of accurate documentation, training clients, and supporting compliance monitoring across agencies.

I excel at communicating empathetically across written, verbal, and virtual platforms and I bring strong organizational and time-management skills to fast-paced environments. Colleagues rely on my reliability, adaptability, and professional etiquette when handling sensitive situations.

I am seeking to apply my crisis navigation and client advocacy skills to mission-driven organizations where I can connect individuals to resources and support long-term outcomes.