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Lana Joy User

@lanajoyuser

Compassionate rehabilitation professional with 10+ years' crisis intervention and case management experience.

United States
Message

What I'm looking for

I seek a mission-driven role using my crisis intervention, case management, and advocacy skills to connect individuals to services, collaborate with community partners, and deliver compassionate, outcomes-focused support.

I am a compassionate rehabilitation professional with a Bachelor of Science and over 10 years’ experience in crisis intervention, case management, and customer service.

My background includes roles as a probation officer, account representative, and administrative assistant where I conducted risk assessments, safety planning, and linked clients to mental health programs and community resources. I have a track record of accurate documentation, training clients, and supporting compliance monitoring across agencies.

I excel at communicating empathetically across written, verbal, and virtual platforms and I bring strong organizational and time-management skills to fast-paced environments. Colleagues rely on my reliability, adaptability, and professional etiquette when handling sensitive situations.

I am seeking to apply my crisis navigation and client advocacy skills to mission-driven organizations where I can connect individuals to resources and support long-term outcomes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of North Texas logoUT

University of North Texas

Bachelor of Science, Rehabilitation Studies

Completed a Bachelor of Science in Rehabilitation Studies from the University of North Texas.

North Central Texas College logoNC

North Central Texas College

Associate of Applied Science, Applied Science

Earned an Associate of Applied Science from North Central Texas College.

AS

Arlington High School

High School Diploma, General Education

Received a High School Diploma from Arlington High School.

Tech stack

Software and tools used professionally

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