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Valanisha Brasfield

@valanishabrasfield

Customer support professional with patient, family, and public-facing experience; seeking remote customer service or administrative work.

United States

Message

What I'm looking for

I’m seeking a remote customer service, customer support, or administrative position.

At Cribs and Crayons, I provided daily care and support for Pre-K 3 students, communicated with families and staff, and maintained a safe classroom environment.

At Vera Lloyd Presbyterian Behavioral Health, I supported patients, documented behaviors and medication administration, and handled confidential information. I’m seeking remote customer service, customer support, or administrative work.

Experience

Work history, roles, and key accomplishments

Pre-K 3 Teacher

Cribs and Crayons

Feb 2026 - Oct 2026 (8 months)

Provided daily care, supervision, and support for Pre-K 3 students. Created a safe, positive, and age-appropriate classroom environment and communicated professionally with children, families, and staff.

Childcare Classroom Management Communication Skills Patience Organization Record keeping

Direct Care

Vera Lloyd Presbyterian Behavioral Health

Aug 2024 - Feb 2026 (1 year 6 months)

Provided daily support while maintaining a safe, respectful, and supportive environment. Communicated professionally with patients, staff, and medical personnel and maintained accurate daily documentation.

Patient Care Documentation Confidentiality Communication Skills Behavioural Support De escalation

Behavioral Health Technician

Mill Creek of Arkansas

Nov 2023 - Oct 2024 (11 months)

Provided one-on-one support and maintained a structured, supportive environment for patients. Used de-escalation techniques to manage difficult situations and completed accurate documentation.

Patient Care De escalation Documentation Medical Records Safety Checks Communication Skills

Correctional Officer

Arkansas Department of Correction

Jan 2020 - Mar 2023 (3 years 2 months)

Supervised inmate populations while following strict safety, security, and workplace procedures. Used conflict-resolution and problem-solving skills to address difficult situations and provided emergency assistance including CPR and first aid.

Security Conflict Resolution Emergency Response CPR First aid Time Management Policy Compliance

Education

Degrees, certifications, and relevant coursework

Phlebotomy Training Specialists

Phlebotomy Training, Phlebotomy

2025 - 2026

Completed training in specimen handling, processing, labeling, and storage. Gained skills in patient communication and maintaining sanitation procedures.