mckenna boyken
@mckennaboyken
Experienced claims specialist with a focus on timely resolution.
United StatesWhat I'm looking for
I am a dedicated claims specialist with extensive experience in the insurance industry, particularly in managing high-volume catastrophe claims. Currently, I work with State Farm, where I have honed my skills in delivering personalized service and effective communication to ensure swift resolutions in fast-paced environments. My background includes roles that required me to interpret policies accurately and apply them to achieve successful outcomes for clients.
Throughout my career, I have demonstrated a growth mindset and agility in learning new systems. My ability to resolve coverage questions, review medical bills, and assess wage loss claims has been pivotal in my success. I take pride in my problem-solving skills and my commitment to compliance with policy standards, which has enabled me to excel in various roles, from Claim Associate to Claim Specialist.
Experience
Work history, roles, and key accomplishments
Claim Specialist - Auto Weather Catastrophe
State Farm
Apr 2024 - Present (1 year 2 months)
Managed high-volume catastrophe claims during catastrophic weather events, providing personalized service and effective communication for swift resolution in a fast-paced environment.
Claim Specialist - PIP/MPC
State Farm
Nov 2023 - Apr 2024 (5 months)
Resolved coverage questions, reviewed medical bills and records, and assessed value of wage loss claims, ensuring compliance with policy standards.
Claim Associate - Auto Weather Catastrophe
State Farm
Oct 2023 - Nov 2023 (1 month)
Handled high-volume catastrophe claims during catastrophic weather events, focusing on personalized service and effective communication.
Claim Specialist - Property Complex
State Farm
Jan 2018 - Feb 2023 (5 years 1 month)
Investigated coverage and legal liability pursuant to policies, statutes, and regulations, ensuring thorough assessments.
Claim Associate – Injury
State Farm
Jul 2016 - Jan 2018 (1 year 6 months)
Investigated and finalized liability, assisted with settlements, and processed correspondence from medical and legal partners.
Dispatcher – Estimatics
State Farm
Jan 2015 - Jul 2016 (1 year 6 months)
Coordinated and scheduled inspection assignments for Estimatics personnel, positively impacting claim cycle time.
Customer Service Representative
MidwayUSA
Oct 2012 - Aug 2013 (10 months)
Processed a high volume of incoming orders via telephone while managing internet chat and email correspondence from customers.
Education
Degrees, certifications, and relevant coursework
Columbia College
Bachelor's Degree
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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