Seeking a challenging role to use my technical skills and experience, with opportunities for growth and professional development.
MR
Open to opportunities
Mckay Rodriguez
@mckayrodriguez
Dedicated and detail-oriented professional with experience in healthcare and administration.
United StatesWhat I'm looking for
As a highly organized and meticulous individual, I have honed my skills in various roles, from central service technician to administrative assistant. My experience in healthcare has taught me the importance of attention to detail, infection control, and timely delivery of services. I am confident in my ability to work effectively in fast-paced environments, prioritize tasks, and maintain accurate records.
In addition to my technical skills, I possess excellent communication and problem-solving abilities, which enable me to provide exceptional customer service and collaborate with colleagues. My certifications in central service technology and medical administrative assistance demonstrate my commitment to staying up-to-date with industry standards.
I am a quick learner, adaptable, and thrive in environments that require multitasking and cross-functional collaboration. I am excited to leverage my skills and experience to contribute to a dynamic team and advance my career.
Experience
Work history, roles, and key accomplishments
HCCurrent
Managed sterilization of medical instruments and equipment, ensuring optimal cleanliness and safety. Maintained records and collaborated with medical staff to ensure timely availability of sterile instruments.
NHEfficiently received, disassembled, and cleaned medical instruments, ensuring removal of contaminants. Operated advanced equipment and maintained records of sterilization processes.
BAManaged daily office operations, providing administrative support to executive staff and colleagues. Maintained an organized office environment through effective document filing.
8HHandled customer inquiries via phone, email, and live chat, ensuring high customer satisfaction. Monitored and investigated suspicious activity on customer accounts.
CSAssisted patients with placing orders and resolving billing and shipment issues. Enrolled members in automatic payment programs and educated them on benefit plans.
ISLed the mail distribution team, meeting departmental goals and deadlines. Enhanced data-entry productivity through detailed log maintenance and process improvements.
Education
Degrees, certifications, and relevant coursework
Mckay hasn't added their education
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Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Skills
CommunicationProblem SolvingAttention To DetailTechnical ProficiencyEmpathyTime ManagementConflict ResolutionAdaptiveMultitaskingCross Functional CollaborationData EntryLoggingProcess ImprovementTeam LeadershipCustomer ServiceFraud DetectionCustomer EngagementBillingBenefitsDocument ManagementAdministrative SupportSterilizationCollaboration
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