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Mbuotidem Bassey

@mbuotidembassey

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Results-driven Data Analyst with expertise in client management and insights.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values data-driven decision-making, and emphasizes customer satisfaction.

I am a results-driven Data Analyst and Customer Success Professional with over 3 years of experience in client management, data analysis, and visualization. My journey has been marked by a proven ability to drive business growth and improve decision-making through insightful data analysis, while enhancing customer satisfaction and retention.

In my current role as a Data Analyst at 7ven Oaks Limited, I have automated 90% of data import and processing tasks using Python, which led to a significant reduction in manual effort. My work in developing interactive dashboards in Power BI has empowered stakeholders with actionable insights, resulting in improved decision-making efficiency. Previously, as a VIP Account Manager at Betbonanza, I analyzed sales data to identify trends that increased VIP agent engagement by 20% and boosted overall revenue by 15% through strategic recommendations.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

7VEN OAKS LIMITED

Nov 2024 - Present (8 months)

Gathered, cleaned, and organized datasets using Excel and Python to ensure accuracy and consistency. Automated 90% of data import, cleaning, and processing tasks using Python, leading to a 40% reduction in manual effort and seamlessly integrating results into Power BI for enhanced data visualizations and decision-making.

Database Management Dashboard Design Data Visualization Data Collection Data Cleaning Predictive Analytics Reporting Risk Assessment Power BI Excel Google Analytics SQL Python Microsoft Office

VIP Account Manager

BetBonanza

Sep 2021 - Jul 2023 (1 year 10 months)

Analyzed sales and agent performance data to identify trends, leading to a 20% increase in VIP agent engagement and platform activity. Assessed high-value agents and recommended top performers as superagents, boosting overall revenue by 15%.

Data Analysis Customer Insights Sales Performance Revenue Competitive Analysis Customer Retention Investor Growth

Senior Customer Support Agent

BetBonanza

Oct 2020 - Sep 2021 (11 months)

Analyzed and tracked customer feedback trends across calls and social media platforms, contributing to a 15% reduction in recurring complaints through data-informed escalation and resolution. Monitored and documented over 100+ daily customer interactions, using data logs to identify service improvement opportunities.

Customer Feedback Analysis Data Informed Escalation Customer Interaction Logging Logging Response Time Improvement Betting Request Processing

Customer Support Agent

BetBonanza

Dec 2019 - Oct 2020 (10 months)

Analyzed customer feedback and complaints to identify service gaps, contributing to process improvements and a 10% increase in customer satisfaction. Supported product engagement by providing timely, data-informed responses to inquiries, helping attract and retain potential customers.

Customer Feedback Analysis Process Improvement Customer Satisfaction Data Informed Responses Customer Retention

Education

Degrees, certifications, and relevant coursework

ALMOND CAREERS

Certification, Data Analytics

Completed a comprehensive program in Data Analytics, focusing on practical skills in SQL, Excel, Power BI, and Python. This training equipped me with essential tools for data manipulation, analysis, and visualization.

UDEMY

Certification, Data Analysis

Undertook a 'Zero to Hero' skill path in Data Analyst, gaining proficiency in Excel, SQL, and Python. This course provided foundational to advanced knowledge in data analysis techniques.

Jobberman Nigeria

Training, Soft Skills

Participated in the Accelerated Jobberman Soft Skills Training, enhancing critical professional skills. This program focused on improving communication, problem-solving, and teamwork abilities.

UDEMY

Certification, Key Account Management

Completed a course in Key Account Management, developing strategies for managing and growing key client relationships. This training provided insights into effective client engagement and retention.

UNIVERSITY OF UYO

Bachelor of Arts, Communication Arts

Earned a Bachelor of Arts degree in Communication Arts, focusing on various aspects of communication theory and practice. This program developed strong analytical and communication skills.