At Axia Africa, I supported customers and learners across phone and email, resolving 70% of support tickets within minutes and maintaining a 5–10 minute average first-response and resolution time.
I created and shared two motivational and educational email campaigns each week to encourage learner engagement and retention. I also helped improve the knowledge base by creating and reviewing FAQs and support documentation.
At Health Ectra, I developed a business case for a web platform designed to improve access to primary healthcare. I used market analysis, surveys, and interviews to incorporate user needs into the case.
