Juanian Uwagboe
@juanianuwagboe
I’m a customer support and technical support specialist delivering data-driven, high-satisfaction experiences.
NigeriaWhat I'm looking for
I’m a Customer Support and Technical Support Specialist with over 2 years of experience helping customers across global markets. I focus on resolving complex issues quickly, improving service delivery, and maintaining strong customer relationships.
In my current role at AQskill Technology Systems, I’ve identified and implemented an alternative payment solution for East African markets, reducing payment barriers and supporting increased student enrollment and revenue growth. I’ve also reduced issue escalation rates by 20% through effective first-level troubleshooting and resolution, while managing 150+ customer interactions weekly and sustaining a customer satisfaction rate above 95%.
Previously at Lota Medical Centre, I increased customer retention and feedback by 15.7% by facilitating a customer retention project. I supported 50+ patient inquiries weekly, validated records using CRM tools, and introduced my team to Google Docs tools like Google Forms and spreadsheets for real-time data gathering and analysis.
I bring a practical, improvement-first mindset shaped by both service work and my B.Sc. in Biochemistry (First class). Through data analysis and business intelligence training, I’ve leveraged tools like Power BI to analyze clinic performance by department and recommend action plans that improve outcomes.
Experience
Work history, roles, and key accomplishments
Customer & technical support Specialist
AQskill Technology Systems
Mar 2026 - Present (5 months)
Identified and implemented an alternative payment solution for East African markets, helping reduce payment barriers and support increased student enrollment and revenue growth. Reduced issue escalation rates by 20% through first-level technical troubleshooting while maintaining customer satisfaction above 95% and achieving first response time under 1 minute.
Customer Service & Retention Officer
Lota Medical Centre
Apr 2025 - Nov 2025 (7 months)
Facilitated a customer retention project that increased retention and feedback by 15.7% by August. Handled 50+ patient inquiries weekly, validated records using CRM tools, trained team members on Google Docs tools, and analyzed clinic performance using Power BI to suggest action plans.
Customer service personnel
Sunrosy Enterprises
Mar 2024 - Feb 2025 (11 months)
Provided customer service by addressing inquiries and resolving complaints, increasing customer satisfaction by 25% in December 2024. Assisted customers with product selection and recommendations, created customer broadcasts for new products, and handled customer orders placed by calls while building client loyalty.
Education
Degrees, certifications, and relevant coursework
Digital Bananas
Data Analysis and Business Intelligence, Data Analysis and Business Intelligence
2024 -
Completed training in data analysis and business intelligence at Digital Bananas in Lagos.
Bells University of Technology
Bachelor of Science, Biochemistry
2018 - 2022
Grade: First class
Activities and societies: President, Nigerian Association of Biochemistry Students (NABS) Bells Chapter (Dec 2021–Aug 2022). Member of the Visual Management team for best practices at Guinness Nigeria Plc (2023).
B.Sc. Biochemistry at Bells University of Technology in Ota, Ogun State, graduating with a First Class.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/Juann-sanJob categories
Interested in hiring Juanian?
You can contact Juanian and 90k+ other talented remote workers on Himalayas.
Message JuanianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
