Adedoyin Adeniyi

I’m a Customer Support and Product Support specialist with 5+ years of remote experience across SaaS, Health tech, and EdTech. I’ve supported high-volume customer environments, handling 1,000+ tickets monthly while maintaining a strong focus on quality, accuracy, and customer satisfaction.

My experience covers technical troubleshooting, account and subscription support, billing, payments, product questions, and complex customer issues across email, chat, and ticketing platforms. I’m comfortable working with tools such as Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Slack, and Notion, and I enjoy learning new products and systems quickly. I’ve also contributed to macros, workflows, and knowledge base improvements that make support more efficient and consistent.

I care about making support interactions genuinely useful. When appropriate, I like to leave customers with an extra tip, shortcut, or piece of information that can help them get more from the product or avoid running into the same issue again. For me, a successful interaction isn't just about answering the question, it’s about making the customer feel confident using the product.

I’m interested in remote Customer Support, Product Support, and Customer Experience roles, particularly with SaaS and health tech companies where I can combine strong communication, technical problem-solving, and a thoughtful approach to customer experience.