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Mbali Zulu

@mbalizulu

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Customer service professional with experience in order processing.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and grow within a supportive team environment.

My name is Mbali Zulu, and I have a strong background in customer service and support. With experience as an order processor in the solar industry, I excel in providing high-quality service through effective communication and problem-solving skills. I have a proven track record of managing customer orders efficiently, ensuring smooth delivery processes, and addressing customer inquiries promptly.

Throughout my career, I have developed strong organizational skills and a keen ability to work collaboratively with teams. My experience includes managing stock availability, creating shipments, and assisting customers with order amendments. I am passionate about delivering exceptional service and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Order Processor

Segen Solar Pty Ltd

Mar 2022 - Nov 2024 (2 years 8 months)

As an Order Processor at Segen Solar, I managed customer orders by checking stock availability, confirming dispatch dates, and assisting customers with amendments. I ensured smooth delivery by collaborating with the warehouse team and logging technical reviews to minimize returns.

Customer Service Order Processing CRM Systems Communication Skills Problem Solving Team Collaboration SAP MS Excel MS Word

Warehouse Quality Checker

Segen Solar Pty Ltd

Aug 2020 - Jul 2022 (1 year 11 months)

In my role as a Warehouse Quality Checker, I ensured that stock was picked accurately and in good condition. I verified the correct quantities were packed and loaded for delivery, maintaining high standards for order fulfillment.

Quality Control Stock Verification Teamwork Problem Solving Communication Skills Time Management SAP order fulfillment

Warehouse Assistant

Segen Solar Pty Ltd

Jul 2019 - Jul 2020 (1 year)

As a Warehouse Assistant, I was responsible for picking and packing orders, labeling, and dispatching items. I also facilitated administration tasks and collections, contributing to efficient warehouse operations.

Inventory Management Dispatch Operations Team Collaboration Time Management Communication Skills Problem Solving