Open to opportunities

Khanyisile Mthethwa

@khanyisilemthethwa

I manage customer orders, records, and logistics coordination across renewable energy, agriculture, and retail operations.

South Africa

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can accurately manage orders, records, customer queries, and logistics while contributing to efficient service delivery.

At Zebra Renewables, I manage customer enquiries, orders, refunds, exchanges, and records while resolving delivery, billing, and product queries.

I previously processed customer orders at Wild Coast Wagyu, coordinated production, packing, and delivery teams, maintained inventory and pricing information, and supported packaging procurement to prevent delays.

My background also includes stock receiving, AS400 sales processing, and agricultural training facilitation. I'm completing an Office Administration qualification and bring a customer-focused, accuracy-driven approach to service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Zebra Renewables

Sep 2024 - Present (2 years)

Manage customer enquiries via email and telephone, resolve delivery, billing, and product queries, and maintain accurate customer records. Liaise with operations and logistics teams to ensure timely service delivery.

Customer Service Complaint Resolution Order Processing CRM Systems Data Capture Records Management Microsoft Office Professional communication

Admin & Orders Assistant

Wild Coast Wagyu – Dargle Valley Pork Products (Pty) Ltd

Aug 2022 - Dec 2023 (1 year 4 months)

Processed and captured customer orders with a focus on accuracy and turnaround time. Coordinated between production, packing, and delivery teams, and managed customer delivery schedules.

Order Processing Inventory Control Scheduling Logistics Coordination Data Capture Records Management Microsoft Office

YES Trainee – Trade Department

TWK Agri

Aug 2021 - Aug 2022 (1 year)

Assisted with receiving, checking, and recording incoming agricultural stock deliveries. Conducted stock counts, merchandising, and processed sales transactions using the AS400 system.

Inventory Control Data Capture AS 400 Customer Service Microsoft Office

Agricultural Facilitator (Plant Production)

Khulisani Academy

Jan 2020 - Dec 2020 (11 months)

Facilitated NQF Level 1 Plant Production training in line with curriculum requirements. Planned and delivered theory and practical agricultural training sessions and tracked learner progress.

Training Facilitation Curriculum Delivery Records Management safety standards

Education

Degrees, certifications, and relevant coursework

iQ Academy

Office Administration, Office Administration

Currently completing an Office Administration qualification, covering records management, customer service, business communication, professional etiquette, and office systems and processes.