René Mmolai

Provided daily administrative support in a dynamic IT corporate environment, managing electronic records, client communications, and filing systems. Assisted with administrative workflows, schedule coordination, meeting documentation, and processing routine operational requests.

Managed daily communication and administrative workflows, contacting prospective clients and stakeholders via phone, email, and virtual meetings. Served as the primary point of contact for inbound enquiries, ensuring prompt response times and high-quality customer care.

Managed front desk operations, acting as the primary point of contact for over 100+ visitors, residents, guests, and contractors weekly. Handled telephone, walk-in, and email enquiries with high-level telephone etiquette and professionalism, resolving complaints tactfully and achieving a 95% satisfaction rate.

Completed a Diploma in Hospitality and Business Administration, gaining skills in hospitality operations and business management.

Completed Matric (Grade 12 Certificate), providing foundational education.

Earned a certification in Reception and Accommodation Operations.

Completed certification in Basic First Aid and Fire Fighting at Level 1.

Earned the WSET Level 1 Award, an introductory qualification in wines and spirits.