Mbali Cele
@mbalicele1
Detail-oriented Customer Service Associate with six years' experience, specializing in virtual support.
South AfricaWhat I'm looking for
I am a detail-oriented Customer Service Associate with six years of experience, five of those in virtual roles supporting multiple marketplaces for Amazon. I excel at multi-channel communication, technology and product troubleshooting, and solving complex customer issues under pressure while contributing positively to team performance.
I previously supported consular and visa operations at the US Consulate, gaining strong data-entry, case management and process-navigation skills, and have experience in retail sales and education support. I am recognized with awards for management-level attention to detail and teamwork.
Experience
Work history, roles, and key accomplishments
AMHandle pre-order queries, expedite orders and resolve post-sale issues across multiple Amazon marketplaces via email, chat and phone, improving customer satisfaction in a fast-paced virtual support environment.
Visa Assistant
US Consulate General Johannesburg
Apr 2019 - Apr 2020 (1 year)
Processed NIV, IV and ACS applications including data entry, visa printing, intake interviews and case packaging, maintaining accurate records and supporting consular operations.
Sales Representative
Foschini
Oct 2018 - Jan 2019 (3 months)
Assisted customers on the sales floor, supported transactions and provided product guidance to drive store service and sales objectives.
Assistant Teacher
Kids in Harmony
Jan 2018 - Mar 2018 (2 months)
Supported daily child development activities and classroom routines to enhance learning and wellbeing for enrolled children.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Johannesburg
Bachelor of Arts, Public Management and Governance
2018 -
Bachelor of Arts in Public Management and Governance with coursework including Human Resource Management, Information Management, and Public Management and Governance.
Bracken High School
National Senior Certificate, General Secondary Education
2014 - 2014
Completed National Senior Certificate with subjects including English (Home Language), IsiZulu (First Additional Language), Mathematical Literacy, Business Studies, Life Sciences, and Design.
Availability
Location
South AfricaAuthorized to work in
Job categories
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