Vanshika Mittal

I’m a customer-focused professional with 4+ years of remote experience across customer support, customer success, and client operations. My experience has primarily involved supporting customers in New Zealand and Australia, managing their cases from the initial enquiry through to resolution and final documentation.

In my previous role, I handled around 20–40 customer enquiries each day, primarily through email, while occasionally supporting customers through live chat as well. A large part of my work involved helping customers navigate complex legal and administrative processes, explaining requirements clearly, reviewing information and documentation for completeness and accuracy, identifying missing details, and coordinating cases through to completion. I also handled customers who were confused, frustrated, or dissatisfied, where patience, clear communication, and thoughtful problem-solving were particularly important.

Alongside customer support, I gained experience with payment-related enquiries and disputes, including PayPal and Stripe transactions, refunds, and payment issues. I regularly coordinated information across different parts of the process and took ownership of customer cases rather than simply responding to individual questions. I also created and maintained reusable response templates and resources to make customer communication more consistent and efficient, and helped train new team members on documentation workflows and customer communication.

These experiences have helped me develop strong written communication, active listening, problem-solving, attention to detail, organization, and customer relationship skills. I’m comfortable working independently, managing multiple priorities, handling sensitive information, and staying calm when dealing with difficult or time-sensitive situations. Working remotely for several years has also made me comfortable with accountability, self-management, and communicating effectively without needing constant supervision.

I’m particularly interested in opportunities in Customer Support, Customer Success, Client/Customer Operations, Account Management, and other customer-facing roles where I can combine communication, problem-solving, and operational thinking. I enjoy work where I can understand what a customer actually needs, figure out how to move a problem forward, and leave them with a better experience than they started with.

I’m also interested in growing into roles with greater ownership and responsibility, particularly within remote and international teams. I’m naturally curious and adaptable, enjoy learning new systems and processes, and am open to developing new tools and skills as the role requires. I’m looking for a team where I can contribute from day one while continuing to grow professionally and take on increasingly meaningful responsibilities.