Open to opportunities

Mayra Freitas

@mayrafreitas

Message

Dedicated customer support agent with strong multitasking skills.

Brazil

Message

What I'm looking for

I am looking for a dynamic work environment that values teamwork and offers opportunities for growth.

I am a dedicated customer support agent with a strong background in various roles that have honed my skills in communication and problem-solving. My experience at DraftKings as a customer and technical support agent allowed me to develop a keen understanding of client needs and how to address them effectively. I thrive in fast-paced environments and enjoy the challenge of resolving issues efficiently.

Previously, I worked as a sales agent and order manager at Nacional, where I learned the importance of teamwork and collaboration. My time at McDonald's as a restaurant attendant taught me the value of customer service and the significance of a positive customer experience. I am passionate about helping others and ensuring their satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent Multiskill

Current

Blaze

Jan 2024 - Present (1 year 6 months)

Delivered multi-skilled customer support, addressing a wide range of inquiries. Utilized various communication channels to assist customers effectively.

Customer Support Multitasking Communication Problem Solving

Customer/Technical Support Agent

DraftKings

Jan 2023 - Dec 2023 (11 months)

Provided comprehensive customer and technical support to users. Resolved complex issues related to platform functionality and account management.

Customer Support Technical Support Troubleshooting Account Management Communication

Sales Agent/Order Manager

Nacional

Sep 2020 - Dec 2021 (1 year 3 months)

Managed customer orders and processed sales transactions. Provided product information and resolved customer inquiries to ensure satisfaction.

Sales Order Management Product Knowledge Problem Solving

Restaurant Attendant

McDonalds

Jan 2019 - Jan 2021 (2 years)

Assisted customers with orders and maintained cleanliness standards. Collaborated with team members to ensure efficient service during peak hours.

Customer Service Teamwork Inventory Management

Education

Degrees, certifications, and relevant coursework

Highschool

High School Diploma, General Studies

Completed general studies curriculum, acquiring foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.