Open to opportunities

Lisa Kolb

@lisakolb

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Detail-oriented Item Processing Specialist with 15 years in banking.

United States

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What I'm looking for

I seek a role that values precision and offers opportunities for growth in banking operations.

I am a highly skilled Item Processing Specialist with over 15 years of experience in the banking industry. My expertise lies in handling large volumes of financial transactions with precision and efficiency, ensuring accurate processing of checks, deposits, and wire transfers. I am proficient in utilizing banking software and systems, reconciling accounts, and maintaining compliance with regulatory requirements.

Throughout my career, I have been recognized for my exceptional organizational abilities and strong attention to detail. I have a proven track record of improving operational workflows, reducing errors in transaction processing, and researching solutions to issues. My commitment to delivering top-tier customer service is complemented by my excellent critical thinking, time management, and communication skills, enabling me to work independently and collaborate effectively with cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Item Processor, Proof Department

Current

Heartland Financial

Jan 2020 - Present (5 years 4 months)

Processed daily checks, electronic payments, and ACH transactions to ensure accurate and timely deposits into the bank's accounts. Reconciled incoming payment items and resolved discrepancies to ensure properly recording all transactions. Verified and validated payment information, including amounts and account details, for consistency and compliance with financial regulations.

Item Processing Data Entry ACH Data Integrity Banking Regulations Microsoft Excel

Assistant Operations Manager

Midwest Community Bank

Jan 2005 - Present (20 years 4 months)

Processed incoming and outgoing wire transfers, ACH transactions, and internet banking transactions to ensure accuracy and compliance. Balanced the bank and general ledger accounts weekly to ensure financial integrity and timely reporting. Posted daily payments, processed returns and overdrafts, and balanced ATM transactions to maintain operational efficiency.

Wire Transfers ACH General Ledger Financial Reporting Fraud Detection Risk Mitigation Process Improvement Customer Service

Bookkeeper, Accounts Receivable and Payroll

The Clothes Bin & Gift Shop

Delivered exceptional customer service on the retail floor by providing product knowledge and enhancing the shopping experience. Oversaw inventory management and balanced daily receipts, ensuring accurate stock levels and financial transaction accountability.

Bookkeeping Accounts Receivable Payroll Inventory Management Customer Service retail management

Accounts Receivable & Accounts Payable Clerk

United States Naval Accounting Office

Balanced ledger accounts, posted payments accurately, and delivered exceptional customer service to resolve account inquiries. Ensured timely and precise transaction processing, maintaining account integrity while addressing customer needs efficiently.

Accounts Receivable Accounts Payable Customer Service

Loan Processor / Loan Officer / Title Clerk

Kitsap Federal Credit Union

Processed loan applications, conducted vehicle inspections, and managed a 20-line switchboard aimed at ensuring seamless communication and service delivery. Streamlined operations by managing high volumes of calls while maintaining attention to loan processing and vehicle inspection accuracy.

Loan Processing Vehicle Inspection Communication Customer Service

Proof Operator

Kitsap Bank

Processed 10-key data entries, balanced accounts, and completed adjustments to ensure accurate financial records. Delivered exceptional customer service, resolving inquiries and issues promptly while maintaining account accuracy.

10 Key Adjust Customer Service Financial Accuracy

Education

Degrees, certifications, and relevant coursework

Elizabeth High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.

Unknown

Certificate, Real Estate Appraisal

Obtained a Real Estate Appraisal Certificate, focusing on the principles and practices of property valuation. Gained expertise in appraisal methodologies and market analysis.

Highland Community College

Certificate, Medical Coding

Earned a Medical Coding Certificate, specializing in the classification of medical diagnoses and procedures. Developed proficiency in coding systems like ICD 9, ICD10, and HCPCS-CPT.